Thousands of customers rely on us to provide round the clock support and emergency services. Our Control Centre responds to calls activated from sheltered housing alarms, social alarms and telecare sensors installed in homes across Lancashire. We monitor almost 10,000 alarm connections 24 hours a day, 365 days a year.
Progress Lifeline services enable thousands of customers to keep their independence by having the reassurance that help is at hand should they need it. If required, the emergency mobile response team can be deployed to customers’ homes in emergency situations.
Progress Lifeline also offers a range of wireless sensors around the home that are designed to help people live safely, securely and independently in their homes. Installing additional telecare sensors in customers’ homes continues to grow as assistive technology continues to be embraced as a new tool to aid independent living, helping to provide an inexpensive and more effective service to enable people to live independently and remain in their own homes for longer.
In addition, we provide alarm monitoring services to residents of a number of external organisations as well as out-of-hours repairs services and homelessness services for several Local Authorities. We also provide a 24-hour carers’ support line for Lancashire County Council’s Peace of Mind service. Should a carer have an emergency situation and need to leave the person they care for unattended, a call can be made to our Control Centre, and a previously agreed contingency plan can be put into action.
Another service we offer is our WORKSAFE service, a highly responsive, reliable and cost effective monitoring service for people working in vulnerable or isolated situations.