Thousands of customers rely on us to provide round the clock support and emergency services. We also provide monitoring for people working alone who may be at risk via our WORKSAFE service.
We now monitor almost 10,000 emergency and sheltered housing alarm connections. Following a major upgrade to our call handling software, the Helpline service, run by New Fylde Housing, has been integrated into the Group’s Control Centre operations.
Together, our Telecare services enable thousands of customers to keep their independence by having the reassurance that help is at hand should they need it. The emergency mobile response team can be deployed to customers’ homes, if required, in emergency situations.
Telecare offers a range of wireless sensors around the home that are designed to help people live safely, securely and independently in their homes. Our Telecare connections have doubled in the last year as assistive technology continues to be embraced as a new tool to aid independent living.
In the last 12 months, we have been awarded a number of new contracts including social alarm monitoring, out-of-hours repairs services and homelessness services. Lancashire County Council has also appointed us to deliver a 24-hour carers’ support line for their Peace of Mind service. Should the carer have an emergency situation and need to leave the person they care for unattended, a call can be made to our Control Centre, and a previously agreed contingency plan can be put into action.