Website terms of use

TERMS OF ACCESS TO THE WEBSITE

This page (together with the documents referred to on it) tells you the terms of use on for our website www.progressgroup.org.uk (our site). Please read these terms carefully before you start to use the site and if you do not agree to them, do not use our site. By using our site, you indicate that you accept these terms of use and that you agree to follow them.

Our site provides information that we hope you will find useful but that information is not made available as a form of professional advice. If you need formal advice, you should approach a relevant professional. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials on our site by you or any other visitor to our site or by anyone who may be informed of any of its contents.

INFORMATION ABOUT US

We are Progress Housing Group Limited, a company registered under the Industrial and Provident Societies Act 1965 with number IP28685R and with the Tenant Services Authority with the number LH4189.Our registered office is Sumner House, 21 King Street, Leyland, Lancs PR25 2LW.

The website, www.progressgroup.org.uk, along with the following subsidiaries and trading names: New Progress Housing Association Limited (Charitable I&P) 27792R; Progress Care Housing Association Limited (Charitable I&P) 28761R; New Fylde Housing Limited (Charitable I&P) 30658R; Property Services Division; Progress Plus; Progress Living are operated by Progress Housing Group Limited (referred to hereafter as The Group).

Use of and access to the Website is subject to the following terms which include:

• Copyright Notice and Licence;
• Submitting Content;
• Data Protection Notice and Cookie Policy;
• Registration Terms and Conditions;
• Conditions on entering our website
• Forum House Rules;
• Swear Word Policy;
• Access to particular areas of the Website may be subject to additional terms to which you must consent in order to use those areas.

BY ENTERING THE WEBSITE YOU AGREE TO THESE TERMS, IF YOU DO NOT AGREE TO THESE TERMS THEN PLEASE LEAVE THE WEBSITE IMMEDIATELY

Links. No metatags hyperlinks or other forms of linkage whatsoever to any other site may be imposed on the website without the prior express written consent of “The Group ”.

Viruses. If you knowingly send or infect the Website with a virus, Trojan horse, worm, etc then “The Group ” retains the right at its sole discretion to pursue you for all legal fees (including its own and those of any third party), damages and other expenses that may be incurred by it as a result of your actions.

Liability. “The Group ” accepts no liability in respect of the content of any third party material appearing on the Website or in respect of the content of any other website to which the Website may be linked from time to time. “The Group ” makes no warranty in respect of the contents of this Website and accepts no liability for any loss or damage whatsoever and however arising whether directly or indirectly as a result of access to and use of this Website including without limitation acting or failing to act in reliance on any information contained herein.

Indemnity. You understand that you are personally responsible for your behaviour while on the Website, and agree to indemnify and hold “The Group ”, all other companies within the Progress Housing Group Limited, their subsidiaries, affiliates, and their officers, directors, employees and agents harmless from and against any loss, damage, liability, cost or expense of any kind (including legal fees and costs) that they may incur in connection with a third party claim or otherwise, in relation to your use of the Website, access to the Website, your violation of either these Terms or the rights of any third party, disclosure of membership passwords and any other matter in connection with your participation in the services on the Website.

Force Majeure. “The Group ” does not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that The Group or the server(s) that makes it available are free of viruses or bugs.

UK & Republic of Ireland Law. These terms and conditions will be governed by and construed in accordance with the applicable laws of the United Kingdom (in respect of users residing in the United Kingdom) and the applicable laws of the Republic of Ireland (in respect of users residing in the Republic of Ireland) without regard to conflict of law principles, and users agree that all legal proceedings relating to the matters herein shall be adjudicated solely in the courts of either the United Kingdom or, where relevant, the Republic of Ireland. Save where specifically indicated otherwise, in respect of users residing in the UK the Website and its contents are targeted only at UK residents and goods and services offered are available only to UK residents. In respect of users residing in the Republic of Ireland save where specifically indicated otherwise, the Website and its contents are targeted only at ROI residents and goods and services offered are available only to ROI residents.

ACCESSING OUR SITE

You may have access to our site on a temporary basis but we may withdraw or amend the service we provide on our site without notice. We will not be liable if, for any reason, our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us and/or to new users.

If you wish to use our site, you must make all arrangements necessary for you to have access to it. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and that they observe them.

COPYRIGHT NOTICE AND LICENCE

Ownership. Except in the case of the Forums and any other content you create, the copyright in the Website and its contents belongs to the Group, or has been included with the consent of other copyright owners. Reproduction in any form, printing or downloading of part or all of the contents is forbidden save in accordance with the licence granted below.

Licence to copy for personal use: You may print copies of any item in hard copy provided that you do not edit alter amend or delete any part of it or combine it with other material. You may recopy the material to individual third parties for their personal information only if you acknowledge the Website as the source of the information by including such acknowledgement and the address of The Group and the Website in the copy of the material AND you inform the third party that the material may not be copied or reproduced in any way. You may not supply the material to any third party for commercial gain.

SUBMITTING CONTENT

Ownership. If you submit content to The Group (including without limitation any text, photograph, graphics, video or audio) , you grant The Group a licence to use, reproduce, modify, adapt, publish, create derivative works from, distribute and display in public that content in any form and media on or in connection with the Site, at no cost to us and for as long as we require and you warrant that you own or have rights to the intellectual property in such content and have the right to grant this licence. You waive any moral rights in your contribution. You will indemnify us and keep us indemnified from and against all costs, claims, damages and expenses made against or incurred by us as a result of a third party alleging that the use of such content by us infringes the intellectual property rights of a third party.

Submissions. When submitting content, you agree not to do any of the following:

• defame, abuse, harass, stalk, threaten or otherwise violate or infringe the rights of any person or entity (including, but not limited to, rights of intellectual property, confidentiality, or rights of privacy);
• upload or transmit any material which is unlawful, indecent, defamatory, hateful or racially, ethnically or otherwise offensive or objectionable, politically sensitive or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
• upload or transmit files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
• upload or transmit any materials that infringe any patent, trademark, copyright or other proprietary rights of any third party;
• upload or transmit material that you do not have a right to make available under any law or contractual or fiduciary relationship (such as confidential information);
• upload or transmit any computer viruses, macro viruses, trojan horses, worms, corrupted files or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
• use the system of uploading or transmitting content (or any part thereof) in a way that may cause the system (or the servers or networks connected to the system) to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the system is in any way impaired;
• where you are not the author of any material you are uploading or transmitting , delete any author attributions, legal notices or proprietary designations or within the material;

DATA PROTECTION NOTICE & COOKIE POLICY

The Group is committed to protecting your privacy. The Group knows that you care how information about you is used and appreciates your trust in it to do that carefully and sensibly. At times you will be asked to submit personal information about yourself (name, email address, postcode etc.). By entering your details in the fields as requested you enable The Group to provide you with the services you select. Whenever you provide such personal information, The Group will treat that information in accordance with this notice and policy. All email correspondence includes instructions on how to ‘unsubscribe’ from the service to which you have subscribed. Our services are designed to give you the information that you want to receive not to bombard you with information you do not want. The Group will act in accordance with current legislation. This notice and policy do not apply to companies that The Group does not own or control.

What are Cookies? Cookies are small pieces of information that a website might store on your computer or access device. They allow websites to remember who you are. Typically your browser will store each cookie as a small text file. A cookie will always contain the domain name of the originating website. For security, only the originating website has permission to read the cookie.

How Cookies are Used. When you log in to the Website The Group will set a cookie containing a randomly generated unique reference number. This anonymous number allows The Group to identify you. The Group will never store your personal information directly as a cookie. By default, user cookies will be session cookies. Session cookies are automatically deleted when you close your browser. To be recognised on your next visit to the Website you will have to log in once more. If, as you log in, you tick the checkbox labelled "Remember me on this computer", a persistent cookie will be set. Persistent cookies are not deleted when you close your browser, and will allow the Website to recognise you on your next visit. The use of persistent cookies is not advised on shared computers (such as in web cafés, schools, colleges, universities or public libraries).

Why does The Group use Cookies? Cookies allow The Group to see how the Website is being used. This information forms the basis of future development work, and so enables The Group to continually improve its Website to best suit its users. They also allow the website to remember you when you log-in.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why. Each cookie is listed by name, along with the following information:

Cookie Name

Cookie name note, if required

What is it for?

A brief description of what the cookie is used for.

How long does it last?

A cookie can either be deleted after a predetermined timespan, or as soon as the user’s session ends. A session is deemed as ending when the user closes his or her browser.

What’s the implication for site behaviour?

How would the site visitor’s experience change in the absence of this cookie?

Where X is the ID of a page that has page-level authentication opt-in enabled. Where X is either "S" or "M" and where Y is the name of a field on a form Where X is the name of a metadata search page, and Y is the unique ID of the current user. Where XX is the unique id of a web form survey page on your website.

Cookie name	What is it for?	How long does it last?	What’s the implication for site behaviour?
_utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site, using a service called Google Analytics. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.	Session, 30 minutes, 6 months or 2 years, depending on the cookie name	Without this, we will not be able to track the number of visitors to different parts of the website.
0-AuthenticationToken	A random selection of letters and numbers agreed by prior calls between a third-party authentication system and the Cubik website to allow single-sign-on between different systems when configured.	Session.	Without this, the current user cannot be identified on the website, so signing in, purchasing items, My Profile, polls, and all other personalised sections of the site will stop working. This cookie is essential when a user signs in.
0-AuthSession-X	Contains the value "1" if a user has opted-in to access a page with page-level session opt-in enabled.	Session.	Without this cookie, page-level opt-in will not function.
0-Cubik.Forms.DefaultValue.X.Y	Contains a value that will be shown as the default value in a question on a form. Allows third-party code to set form defaults.	Session.	If this cookie is not used, then default values cannot be set by any third-party system that is setting default values on forms in your site.
0-MetaDataSearch_X_Y	Contains the term that the user used to perform a metadata document search.	Session.	Without this cookie, document metadata searches will not work properly on the site.
0-ReadSearchDefinition	The word "True" to record that the user needs to see the User Search form when on User Administration parts of the site. The word "False" is used to tell the system to hide the search form.	Session.	The user experience when searching for users is much degraded.
0-SessionID	Used to track the user’s settings for their current browsing session. Typical content: randomly generated letters and text. Nothing in this cookie can be used to access a user’s private information.	Session.	Many site functions require this value.
0-sessionStartTime	Holds the date and time that the current session started and is used by the pop-up survey function to display a survey a set number of minutes following the user arriving at the site.	Session.	If not used, then the pop-up survey feature will not function.
0-ShoppingBasketID	A 32-digit randomly-generated number that identifies the shopping basket of the current customer.	Session.	Without this cookie, the user’s shopping basket will not be able to hold the contents of the user’s basket.
0-SortDirection	Contains whether the search column is being sorted in "ASC"ending or "DESC"ending order.	Session.	No. Although without it, the sort order of search columns will not be remembered and this function will not work.
0-SortExpression	Contains the name of the column on the User Search Results part of User Administration that is being used to sort the search results.	Session.	Without this cookie, the User Search Results table will not be sortable.
0-ssi	A unique identifier to determine the current user of the website, randomly generated when the user signs in.	Session.	Without this cookie, then certain user functions will not work.
0-UserCanModifySite	The word "True" if the current user is allowed to modify the site.	Session.	Certain functionality is turned on or off based on this value.
0-UsernameAlias	Contains an alias name used by a user on the discussion forums.	Session.	If you use the alias function of the discussion forums, then it is needed.
1-SessionID	Used to track whether the user is signed in. Typical content: randomly generated letters and text.	Session.	Without this cookie, then certain user functions will not work.
CMSAUTHTOKEN	When you access the site, this cookie is set and is fundamental to site use.	Session.	Without this cookie, the site will not work.
CurrentLayout	A single-digit number that represents the current 'viewing option' being used by the website visitor.	Session.	If you want your users to be able to use the Viewing Options accessibility features of your site, then it is needed.
ebdsFormAuthentication	Encrypted value that identifies the current authenticated user within the system.	Session.	Without this cookie, then certain user functions will not work.
FormSubmission-{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}Where XX is the uniqie id of a web form page on your website.	Name only (holds no value) if a form has been set up to only allow a single submission, this cookie remembers that the user has submitted the form.	5 years.	If you want to use the ‘single submission only’ feature of the Web Form template, then it is needed.
ForumDisplayMode	The word "Threaded" or "Flat" to determine the format that the user has selected to view discussion forums in.	1 year.	Without this cookie, the display choice of the user will not be remembered.
username_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXXWhere XX is the unique identification number of a website.	Used to remember a user's username if the user selects the 'Remember my Username' box on the sign in screen of a site.	1 year.	Without this cookie, the ‘remember my username’ feature will not work.
WebPoll-XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXWhere XX is the unique ID of a poll on your website.	Name only (holds no value) if the user has voted on a poll.	On the date entered by the author as the end date of the poll.	Without this cookie, non-signed-in users will be able to vote multiple times on a poll.
X-UserSearchDefinitionWhere X is a single digit number from 0 to 9.	Contains information entered by the user on the User Administration user search page. This allows the user to navigate elsewhere on the site and to return to the correct user search results.	Session.	Without this cookie, the search results will not be shown when the user returns to the search form.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXVisited	The word "true" to record that the user has completed a pop-up survey and to ensure that the survey does not get redisplayed to the user.	100 years.	Without this cookie, the popup survey will not be able to remember that it has been shown, and will continue to be shown to the user.

IP Address. When you visit our site, we may also log your IP address, a unique identifier for your computer or other access device.

Web Beacons. The Group also includes web beacons (also known as clear GIFs or web bugs) in its emails to track the success of its marketing campaigns. This means that if you open an email from The Group it can see which pages of the Website you visit. The Group’s web beacons do not store additional information on your computer, but by communicating with the cookies on your computer, they can tell The Group when you have opened its email. If you object to web beacons, The Group recommends you deleting existing cookies and disable future cookies. The Group will still know how many of its e-mails are opened and will automatically receive your IP address, a unique identifier of your computer and other access device, but this will not identify you as an individual.

Links to Third Party Sites. The Group links to a wide variety of other sites and it displays advertisements from third parties on the Website. The Group is not responsible for the content or privacy policies of these sites and third party advertisers, nor for the way in which information about their users is treated. In particular, unless expressly stated, The Group is not an agent for these sites or advertisers nor is it authorised to make representations on their behalf.

Monitoring. For quality control and training purposes, The Group may monitor or record your communications with it.

How we use your information

This privacy notice tells you what to expect when this website collects personal information. It applies to information we collect about visitors to this website, and those who log in to this website.

When someone visits this website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

CONDITIONS ON ENTERING THE WEBSITE

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity; and
b) any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use of our site, any inability to use it, any websites linked to it and any materials posted on it including, without limitation, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable

but nothing in these terms of use affects our liability for death or personal injury arising from our negligence nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter nor any other liability which cannot be excluded or limited under applicable law.

VIRUSES, HACKING AND OTHER OFFENCES
We allow you access to our site on the understanding that you will not try to harm our site or us through it.

There is no exhaustive list of the things that you must not do if those things could or will cause harm. However, among the things that you must not do are:

a) attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site
b) attack our site via a denial-of-service attack or a distributed denial-of-service attack
c) misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

If you do any of those things or seek to harm our site or us through our site, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any perceived offence to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We cannot guarantee that other people will not attempt to cause harm to you through our site. Therefore, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO OUR SITE
You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. In particular, we reserve the right to withdraw linking permission to any website containing material that is libellous, defamatory, false, obscene, indecent, lewd, pornographic, violent, abusive, threatening, harassing, discriminatory, in violation of the law, harmful to children, in violation of third party privacy right or that constitutes hate speech or a personal attack.

LINKS FROM OUR SITE
Where our site contains links to other sites or to materials offered by other people or organisations, the links are provided for your information only. We have no control over the contents of those sites or materials and accept no responsibility for them or for any loss or damage that may arise from your use of them.