We currently work with a number of Tenant Inspectors who play a vital role in checking the quality of services that we provide.
For example, Tenant Inspectors carry out regular inspections on empty properties before they are let to ensure they meet our “lettable standard” that sets out the condition properties should be in.
Tenant Inspector comments and opinions help shape the standard that we work to and ensure that it is met.
Tenant Inspectors also carry out regular mystery shopping on other services to ensure we meet our Service Standards. This may be through making a phone call, visiting our reception area or sending an email/ letter.
The inspectors are involved in reviewing the service based on the evidence they have helped us gather.
We are currently expanding our inspection activity and we offer training to any tenants interested in helping with this important work.
Please contact a member of the team on 01772 450842 for more information.
By clicking on the online feedback forms below you can record your experiences relating to real service interaction with us which is the most powerful form of mystery shopping – we would love to hear from you!
If you are currently involved in relevant training or education and/or if you are actively seeking work involvement in such activity could be a useful enhancement to your CV
If you would like to become a Tenant Inspector please contact our Community Investment Team on 01772 450842 or register your interest here. Please note Tenant Inspectors work on a rotational basis and usually only carry out one inspection a quarter.
Your experience matters!
Although our Tenant Inspectors carry out regular mystery shopping, we want to know what your experience is when you ring us, visit us or write to us. Click on the links below to give us feedback about your experiences.
If you have phoned us and want to tell us about your experience please click here
If you have visited one of our receptions and want to tell us about your experience please click here
If you have written to us by letter or email and want to tell us about your experience please click here
You can also download 'print and post' versions of the forms below.