The supported housing team
Staff at Progress Care Housing Association aim to give you excellent service that puts our tenants at the centre of our activities.
We have a team of housing staff to deliver our service to you.
Giving advice and assistance
Our staff can give you advice and assistance on all matters to do with your home. For example advice about repairs to your home, your rent account or about applying for housing benefit.
If you are a new tenant your housing officer will give you your tenancy agreement and will tell you about your rights and responsibilities.
A housing officer will visit a new property within 4 months of it opening to make sure that there are no problems.
Your housing officer will visit you at least once a year to make sure you are happy with your home.
Your housing officer will ask you and your support worker if you:
- Are satisfied with our service?
- Have any outstanding repairs?