Your tenants' handbook

SECTION 1 - INTRODUCTION

• About New Fylde Housing
• How to Contact Us

SECTION 2 - YOUR TENANCY

• Your Tenancy Agreement
• Passing your tenancy on
• Sub-letting and lodgers
• Security of tenure
• Reasons for terminating your tenancy

SECTION 3 - YOUR RIGHTS

• The Tenants' Guarantee
• Why we would go to court
• Access to personal files
• Making a complaint
• The Right to Buy
• The Right to Acquire

• Expenses of buying

SECTION 4 - YOUR RENT

• How to pay your rent

• How to claim Housing Benefit

• Other benefits

• How your rent is reviewed

• Changing the rent

• If you cannot pay

SECTION 5 - YOUR HOME

• Moving in (utilities,telephone, insurance)

• Alterations & improvements

• Replacement / repair of items fitted by tenants

• Home energy conservation

• Aids & adaptations

• Fire precautions

• Crime prevention

• Vandalism

• Noise nuisance

• Anti-social behaviour

• Harassment

• Abandoned vehicles

• Pets

• Gardens

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SECTION 6 - 8 - REPAIRS AND MAINTENANCE

• How to report a repair

• Reporting repairs outside office hours

• The repair

• Repairs – who is responsible?

• How quickly will my repair be carried out?

• Delays

• What if I’m not happy with the repair

• Decorations

• Planned maintenance

• Gas servicing

• Removal expenses

• Avoiding a repair

• Diagnosing a repair

SECTION 9 - ESTATE SERVICES

• Garages

• Car parking spaces

• Maintenance of grassed or planted areas

• Dangerous trees

• Cleaning of communal areas

• Environmental improvements

• Reducing crime–home security

• Safety in your home

SECTION 10 - SHELTERED HOUSING

• When considering a move or moving to your accommodation

• Scheme Manager services

• Shared area cleaning

• Window cleaning

• Grounds maintenance

• Estate inspections

• Repairs

• Servicing of equipment

• Your well-being

• Health, safety & security

• Access

• Social activities

• Shared facilities (where provided)

• Guest room

• Shared kitchen

• Supervision of contracts/services

• The community helpline

• Dispersed community alarms

SECTION 11 - MOVING ON

• Transfers

• How to apply for a transfer

• Mutual exchanges

• Temporary moves

SECTION 12 - GETTING INVOLVED

• Getting involved

• Why get involved?

• Consultation

• Tenant / resident groups

• The Federation of Residents’ Associations

• Newsletters to tenants

SECTION 13 - TENANCY SUPPORT

• What does the Tenancy Support service do?

• How can I access this service?