Our top priority is to deliver a quality housing service and value for money. We are aware that occasionally things can go wrong and your complaint is an opportunity to help us put things right.
We aim to ensure that all complaints received are dealt with promptly, fairly, professionally and in a non-discriminatory manner, and that appropriate action is taken.
Every complaint will be taken seriously and viewed positively as an opportunity to receive constructive feedback so that improvements may be made.
In dealing with complaints, we will, at all times, take account of and promote our Equality and Diversity Policy.
We welcome your feedback, so if you have a comment, compliment, or complaint, please contact in one of the following ways:
In the first instance, please speak to a member of our team by either:
- Telephone our free phone number on 0800 731 9344
- Write to us
- Complete the online feedback form
- Speak to a member of our team at one of our offices, or to any employee of Progress Housing Group
We will endeavour to deal with your complaint immediately and resolve it without proceeding to our formal complaints procedure. However, if you feel that your complaint has not been resolved at this stage and you would like to make a formal complaint, please contact us by telephone, in writing or in person. We have a procedure in place to deal with formal complaints to ensure that they are dealt with promptly, fairly and effectively.