In extremely rare instances, a faulty immersion heater can cause hot water to be forced into the cold water storage cistern potentially causing hot water to flood the surrounding area. We are committed to making sure that nothing like this happens in your home. Our Property Services team has inspected a sample of properties with electric immersion heaters to make sure that they are working correctly and that cold water cisterns are adequately supported in main lofts. However, we want to reduce the risk of this ever happening in any of our homes.
WARNING SIGNS: An overheating immersion cylinder normally shows obvious signs that something is wrong. These include:
- Very loud noises coming from the immersion cylinder
- The cylinder or airing cupboard becoming very hot
- Hot water running from cold taps
If you experience any of these signs then switch off the heating system immediately and phone Customer Services (Repairs) on 0800 083 7540.
