Annual Resident Involvement Impact Assessment 2009/10
Introduction
The aim of this impact assessnent is to assess how effectively tenants have been involved in our work, and influenced outcomes, between April 2009 and March 2010. Each section of the Resident Involvement Statement will be assessed by what has occurred over the last year, and the outcomes achieved i.e. how this has led to an improvement in our services.
Overview
We are committed to using Resident Involvement as an integral component of decision-making on the services we provide.Some key aims contained within the statement have been met; however there are still some areas where future work will ensure further improvements are made.
A lot of positive work has been carried out during the year – the Sheltered Forum is now well established, along with the Disability Equality Forum and representation on the Residents’ Forum has significantly increased and is extremely well attended.
Regular monitoring and updating of the Resident Involvement Action Plan ensures tenants and residents are at the heart of the decision making process of New Fylde Housing.
Involvement statement
We are committed to working with our customers (whether tenants or leaseholders) to involve them as an integral partner in the running of our services and in the shaping of future ones. To show our commitment to this we have adopted a formal Residents Involvement Statement shaped by our Residents Forum which says:
“We will continue to work with residents and other agencies to promote increased involvement in all aspects of the housing business and provide opportunities for local communities to thrive.”
In addition New Fylde Housing is committed to:
- Ensuring that a range of involvement methods are offered to ensure that there are no barriers to participation.
- Providing timely feedback to residents on what has happened as a result of their participation.
- Providing training for residents who wish to participate.
- Effectively working with the Residents Forum, Sub Forums and Residents Groups.
- New Fylde Housing has appointed a Resident Involvement Champion, Financial Inclusion tenant and a Homelessness tenant Board Champion.
, Financial Inclusion tenant and a Homelessness tenant Board Champion
Ensuring that a range of involvement methods are offered to ensure that there are no barriers to participation.
Providing timely feedback to residents on what has happened as a result of their participation.
Monitoring resident involvement and its effectiveness.
Providing training for residents who wish to participate.
Effectively working with the Residents Forum, Sub Forums and Residents Groups
New Fylde Housing has appointed a Resident Involvement Champion, Financial Inclusion tenant and a Homelessness tenant Board Champion
