Categories of anti-social behaviour

We prioritise all anti-social behaviour complaints by separating them into three categories:

Category A

Response time: one working day.

Examples:

• Violence
• Threats of violence
• Racial, homophobic or transphobic harassment or acts such as graffiti
• Severe harassment
  

Category B

Response time: five working days

Examples:

• Habitual nuisance (where previous actions taken have not resolved the problem)
• Criminal activity (where action has to be co-ordinated with other agencies) including the misuse of substances and alcohol related incidents
• Juvenile related incidents
• Criminal damage
• Harassment that does not involve threats
• Clash of lifestyle complaints
• Cases that can be referred for mediation

Category C

Response time: ten working days

Examples:

• Barking dogs
• Unkempt gardens
• Incorrect parking of vehicles
• Untaxed vehicles
• Accumulation of rubbish
• General graffiti removal (not racist, homophobic or transphobic)
• Noise nuisance
• Using premises as a business, which causes nuisance to neighbours