Maintaining & decorating your home

The cost of maintaining your home is included in your rent. We employ our own Property Services team to do most of the repairs needed to your home. For more information, please refer to the Repairs and Improvements section in this handbook.

Please report any repairs to your scheme manager, Customer Services (Repairs) on 01772 642181 or fill in an online form.

Decorating your home
We encourage all tenants to make their home ‘their own’. Please note, the replacement of carpets, soft furnishings and interior decoration is not included in your rent or service charges. If you wish to make any significant or permanent improvements in your property, you will need to get permission. Telephone Customer Services on 01772 450600 for more information or complete the form below.

New floor coverings
If you choose to fit a carpet in your new home you will be responsible for making sure the internal doors open and close properly over the new carpet. Laminate floors are not suitable in some properties because they cause a noise nuisance to neighbours. Therefore you will need to ask permission before laying such flooring if you live in accommodation that is located above other properties.