The rent charge for your property is made up of your core rent and then the following charges, if applicable:
- Property related service charge for tenants in non-sheltered accommodation (e.g. upkeep of communal areas on estates)
- Support service charge for tenants in sheltered schemes
- Property related service charge for tenants in sheltered schemes (e.g. cost of heating individual rooms in communal properties, or communal cleaning or gardening)
We collect rent from all of our tenants to pay for the homes and services that we provide. Rent and other charges are payable in advance on the Monday of each week. It is your responsibility to ensure that your rent is paid regularly to avoid going into arrears.
Property related service charges
This service charge is based on the cost of providing services, such as communal cleaning, gardening or street lighting on your estate. We review these charges once a year. You will receive one calendar month’s notice in writing of any proposed increase to these charges.
Charges related to sheltered accommodation
If you live in a sheltered scheme, find out more about property related service charges and support service charges here.
Paying your rent and other charges
To make it as easy as possible for you, there are several different ways for you to pay your rent. We do not make a charge for using any of these methods of payment. Please note, we do not accept payment by credit card. Find out more about ways to pay your rent here.
