To make it as easy as possible for you, there are several different ways for you to pay your rent. Please note, we do not accept payment by credit card.
We collect rent from all of our tenants to pay for the homes and services that we provide.Rent and other charges are payable in advance on the Monday of each week. It is your responsibility to ensure that your rent is paid regularly to avoid going into arrears.
Ways to pay your rent
Direct Debit
There are lots of advantages to setting up a Direct Debit to pay your rent. It's simplest and most convenient way to pay your rent, saving you time as your rent is paid automatically from your account. It also helps us save money so we can invest more in your community and homes.
You can pay by Direct Debit either monthly or weekly. If you pay your rent on a monthly basis, the amount will be automatically debited from your account on the 3rd or 20th of each month. If you pay your rent weekly, the payment will be collected each Monday. We can only take the agreed amount and if we need to change the amount or collection date, we will notify you first. Download a direct debit form below.
Online payments using a debit card
Click here to make a payment online using your debit card.
Swipe Card
When you become a New Progress tenant, you will be given a swipe card that enables you to pay your rent by cash or cheque at any post office or PayPoint outlet. Make sure that you request a receipt each time that you make a payment and that you keep it as proof of payment. Find your nearest PayPoint (external website)
Find your nearest PayZone (external website)
Telephone payments using a debit card
You can phone us on 01772 450610 to pay your rent using a debit card. You will need to tell us the amount you would like to pay and your tenancy reference number. We can only accept payments from the cardholder. Post
We provide pre-paid envelopes if you want to send cheques or postal orders through the post. Do not send cash in the post.
How much does it cost to make a payment?
We do not charge for any of the above methods of payment. However, every transaction costs us money. These transaction fees vary greatly depending on the type of payment method you choose. By choosing to pay by the cheapest way of paying your rent, you can help us to save money. This means we can invest more in your home and community. The table below shows how much you could help us to save valuable funds for investing back into our services:
| Payment method | | Cost per transaction |
| Direct Debit | | 5p |
| Cheque | | 25p |
| Swipe card at: | Payzone | 30p |
| Post Office | 46p |
| Paypoint | 49p |
| Debit card | | 40p |
| Online card payment | | 40p |
