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My Tenant Zone

New Progress

Your tenants' handbook

Our tenants' handbook details everything you need to know about being a New Progress tenant. Click on one of the sections below to find out more, or click on the link (bottom) to download the whole handbook. You will need a copy of Adobe Reader to view these files.

SECTION 1 - ABOUT US

  • About New Progress Housing Association
  • Our Vision and Values
  • How to Contact Us

SECTION 2 - UNDERSTANDING YOUR TENANCY

  • Your Rights
  • Your Responsibilities as a Tenant
  • Equality and Diversity
  • Our Policies
  • Feedback
  • Our Formal Complaints Procedure
  • Service Standards

SECTION 3 - MOVING IN

  • Connecting Services at your new home
  • Gas Safety Check
  • Your Questions Answered
  • Home Safety and Security
  • Power Failure

SECTION 4 - SHELTERED HOUSING

  • What is sheltered housing?
  • What is a scheme manager?
  • Maintaining and decorating your home

SECTION 5 - PAYING YOUR RENT

  • How to Pay
  • Rent Arrears
  • Service Charges
  • Housing Benefit

SECTION 6 - REPAIRS AND IMPROVEMENTS

  • How to Report a Repair
  • Maintenance and Adaptations
  • Gas and Appliance Safety
  • Gardens
  • Your Questions Answered


SECTION 7 - YOUR COMMUNITY

  • Get Involved
  • Keeping You Informed
  • Anti-Social Behaviour


SECTION 8 - MOVING ON

  • Moving Out
  • Exchanges and Transfers


SECTION 9 - LOCAL INFORMATION

  • Moving Out
  • Exchanges and Transfers

SECTION 10 - USEFUL FORMS

 

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