We produce a variety of reports including a quarterly update for the website that record community involvement activities and, more importantly, what difference the involvement has made.
The ‘impact’ information is split into three categories, as follows:
Accountability
We aim to demonstrate that we are answerable to the customers and communities that we provide services to and that we put customers at the heart of our business
Service Improvement
We aim to make our services excellent and improve satisfaction with them by acting on what customers tell us to build a stronger organisation
Social Capital
We aim to serve local communities by bringing people together to do positive things that improve their personal and neighbourhood feel-good factor.
How are the activities scored?
The activities are scored in two parts. A score for the difference the activity has made (its ‘impact’) and an assessment of the ‘value for money’, bearing in mind the resources used to achieve the outcome.
On 7th July 2011 a number of tenants came together to look at the activities of the Community Investment Team over the past year. They reviewed what activities they felt to be successful and those that didn’t provide good impact for the group. Future activities were also discussed along with the current reporting format used by the team. For more details on the session click below.
