We currently have a number of Tenant Inspectors who play a vital role in checking the quality of services that we provide.
Tenant Inspectors from the Lancashire Forum have been trained to carry out regular mystery shopping on our services to ensure we meet our Service Standards. This may be through making a phone call, visiting our reception area or sending an email/ letter. Where we may not be meeting these standards the inspectors are involved in reviewing the service. You can read the Mystery Shopping reports by clicking on the links below.
If you would like to become a Tenant Inspector please contact our Tenant Engagement Team on 01772 450890 or register your interest here. Please note Tenant Inspectors work on a rotational basis and usually only carry out one inspection a quarter.
Your experience matters!
Although our Tenant Inspectors carry out regular mystery shopping, we want to know what your experience is when you ring us, visit us or write to us. Click on the links below to give us feedback about your experiences.
If you have phoned us and want to tell us about your experience please click here
If you have visited one of our receptions and want to tell us about your experience please click here
If you have written to us by letter or email and want to tell us about your experience please click here
You can also download 'print and post' versions of the forms below.
