Here are some examples of the type of repairs falling within each target times:
EMERGENCY REPAIRS – We will make the situation safe within 24 hours.
An emergency repair is something that could be dangerous or cause serious damage to your home. For example:
• If you have no electricity
• If you have no heating
• If you have no hot water
• If you have a leak or burst pipe
• If your house is not secure
• If your only toilet is blocked
• If you have a gas leak - telephone TRANSCO (free) on Tel: 0800 111999
If you say a repair is an emergency when it isn’t you will be charged the cost of the repair.
URGENT REPAIRS – Should take no longer than 5 working days.
An urgent repair is something that causes you a great deal of discomfort or inconvenience.
For example:
• Work needed following an emergency repair
• If some, but not all of your electrical power and lights are not working
• If some, but not all of your water supply stops working
• If some, but not all of your gas supply stops working
• If some, but not all of your heating stops working
• If some, but not all of your hot water stops working
• If your drains are blocked or leaking
• If your toilet is blocked or not flushing
• If your sink, or bath is blocked
• If you have a leak from your water or heating pipe, tank or cistern
• Your roof is leaking
• Your windows, door or lock is insecure
• Your banister or handrail is loose or broken
NON-URGENT REPAIRS – Should take no longer than 28 working days.
Non-urgent repairs are repairs that can wait a short time before being dealt with. For example:
• If you have a small problem with your toilet, bath or sink
• If your doors or windows are sticking
• If you need plaster or brick work repairing
