New Progress celebrates TSA recognition
1 January 2011 - After months of hard work staff at New Progress Housing Association, in Leyland are celebrating once again after being awarded a prestigious accreditation by the Telecare Services Association (TSA).
After months of hard work staff at New Progress Housing Association, in Leyland are celebrating once again after being awarded a prestigious accreditation by the Telecare Services Association (TSA).
The TSA code of practice accreditation was awarded to New Progress for its Lifeline andTelecare services. These services enable potentially vulnerable people to maintain their independence in their own homes.
Around 10,000 households across Central Lancashire and Cumbria are connected to the New Progress’ Control Centre which is operational 24 hours a day, 365 days a year. In the event of an emergency, our friendly, staff will offer help and assistance, as required. If necessary, they will contact the emergency services, the doctor or a nominated family member, friend or neighbour.
The TSA code of practice encourages the provision of good quality customer service by officially recognising those service providers who meet its demanding criteria.To become code compliant, organisations need to have detailed procedures covering all aspects of their operations, and demonstrate that service delivery is in accordance with these procedures.Independent audits carried out by Insight Certification Ltd on behalf of TSA lead to appropriate service providers being awarded ‘code compliance’, a process which is repeated on an annual basis.
Loraine Simpson, Head of Customer Services for New Progress Telecare services, said: “We are thrilled to once again receive such a prestigious award, reflecting the hard work and professionalism of all our staff.
“This accreditation means that we are providing services in accordance with the quality standards set by the UK Association for Telecare services, the TSA and that our customers can expect us to deliver a high quality, consistent service.”
PHOTO: (L-R) Karen Bland, Control Centre Manager for New Progress Housing Association, Fran Taberner Chair of the Telecare Services Association and Loraine Simpson, Head of Customer Services for New Progress Housing Association.