Progress does it again!

Leyland based Progress Housing Group is celebrating after a double success in being awarded two prestigious accreditations for excellence in customer care and staff training.

Progress has been awarded the Customer Services Excellence award again for its ongoing improvements to customer care. The original Customer Service Excellence award was attained in 2008 and builds on the success of Charter Mark which Progress Housing Group has held since 1997.

It has also won the Investors in People award for staff training and development for the fifth successive time.

In order to maintain both recognitions, annual re-assessments are required that consider how the organisation identifies customer service requirements, engages and consults with customers and measures customer and staff satisfaction.

The main focus of the most recent assessment was in the areas of development and any changes that may have impacted on the quality of service given to customers.

Feedback from the assessor reported showed that he was impressed with the professionalism and dedication of all Progress Housing Group and that staff genuinely felt recognised, valued, involved and part of a team.”

Jacqui De-Rose, Chief Executive of Progress Housing Group, said:” We are very proud to receive the Customer Service Excellence award; the award acknowledges our constant efforts to improve customer service. We are also extremely pleased to have achieved the Investors in People award for the fifth time.

“We believe these assessments help to make us an effective business and are delighted our focus on excellent customer service has been rewarded.”

Both awards will last for three years during which time Progress will be visited annually to ensure that it is keeping its services at the level it should be.