The Code of Practice is the only sheltered housing ‘kitemark’ for service quality. The CHS Code of Practice status was awarded to New Fylde Housing for its consistency in providing a high quality service in supporting its sheltered housing residents as well as exceeding nationally agreed standards.
Gill Shaw, Housing Co-ordinator for New Fylde, said: “I am delighted with the outcome and would like to say a huge thank you to all the staff and residents who were involved during the process. The result is a credit to them all and recognises many months of hard work.”
The CHS Code of Practice status offers New Fylde the opportunity to benchmark its services against nationally recognised standards and good practice, as well as acting as a tool for continuous improvement”.
Christine Walker, Director of the Centre for Housing and Support said, “Gaining accreditation involves a rigorous process of assessment and verification of policies, procedures and working practices, including interviews with staff and residents. The Code is a beacon for quality and professional service standards and allows New Fylde Housing Association to set their sheltered housing service apart from all the rest. Accreditation demonstrates a real commitment to quality service standards to their customers, partners, staff and the community in which they operate. Staff and residents at New Fylde Housing Association should be congratulated on their hard work and achievement of accreditation to the CHS Code of Practice.”
Ena Richardson, a resident on New Fylde Housing’s working party said: “As residents, we had a big input and felt part of the team. It was quite a challenge but very interesting. We helped to check the portfolios and picked out the best examples to support the code of practice. I’m looking forward to future meetings so that we can help make the service even better.”