A member of Lifeline's emergency mobile response team describes the service and shares her experiences of helping customers in emergency situations.

Lifeline is a personal emergency response system that enables people to remain independent and more confident in their own homes.

In the event of a domestic or medical emergency, customers can alert our dedicated Control Centre by pressing either the emergency illuminated button on their telephone or the push button on their pendant alarm. Depending on the nature of the call, the control centre will alert the emergency services, the doctor or a nominated emergency contact and key-holder.

Lifeline can be used to provide long-term comfort and independence to anyone who may be at risk in their home or short-term peace of mind, for instance, whilst recovering from illness. Lifeline also gives reassurance to family and carers.

We have been providing Lifeline services throughout Lancashire for 25 years. Our dedicated Control Centre in Leyland currently provides 10,000 customers with help at the touch of a button 24 hours a day, 365 days of the year.

Lifeline has been a life-saving service for many of our customers who may not have received emergency assistance without it. We pride ourselves on tailoring our services to meet your individual needs.

We also offer a full range of Telecare solutions to enable people to live safely, securely and independently in their homes.

The Lifeline service is run by New Progress Housing Association, a charitable housing provider.

Lifeline costs just £3.60 per week. For more information visit our website at www.progressgroup.org.uk/lifeline or phone us on 01772 436756.