If you think that you have a gas leak, or believe that carbon monoxide is escaping from a gas appliance, please contact the National Grid Gas (Transco) emergency service immediately on: FREEPHONE 0800 111 999 (lines open 24 hours a day, 365 days a year)
All calls to the National Gas Emergency Service are recorded, and may be monitored.
Don’t create a flame or operate electrical switches.
Do put out flames, open doors and windows, keep people away from the area and turn the gas off at the control valve.
What happens when someone dials the National Gas Emergency Service?
When you dial 0800 111 999, your call will be routed to the call centre.
This is a 24 hours, 52 weeks a year service – there are trained operators working round-the-clock waiting to take your call.
A call handling agent will log all the appropriate details onto a computer. The kind of information you’ll be asked for includes:
- The address / location of the suspected gas escape or gas emergency : Postcode details please
- How many people are at the property
- Where the smell is most noticeable
- How long the smell has been noticeable
- Are any neighbours affected
- Your name and phone number
- Any special circumstances or access information
You’ll be asked a series of questions designed to help us build a picture of the reported gas escape or gas emergency. From these details, we can identify the right gas safety advice for you, such as:
- Opening doors and windows
- Turning the gas off at the meter
- Avoiding the use of any naked flames or electrical switches
All calls to the 0800 111 999 number are recorded and may be monitored
