We hold the following accreditations and awards. As an organisation, we are committed to ending homelessness, domestic abuse, stiga of mental health, ASB, and support for carers and people with dementia. You can read about our pledges here.


Disability Confident

As a disability confident employer, we are committed to supporting employees who have a disability or become disabled during the course of their employment. We display the ‘disability confident - committed’ symbol demonstrating that we meet the standard to encourage and make adjustments for applicants with disabilities.

As an accredited disability confident employer we are committed to:

  • Interviewing disabled applicants who meet the minimum criteria for a job vacancy, considering them on their abilities
  • Making every effort when employees become disabled to make sure they stay in employment
  • Taking action to ensure that all employees develop the appropriate level of disability awareness needed to ensure that this commitment works.


ISO 9001:2015 is an international quality management standard that demonstrates our ability to consistently provide product that meets customer and applicable statutory and regulatory requirements.

Our aim is to enhance customer satisfaction through the effective application of the system, including processes for continual improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.

The annual audit in April 2020 conducted by Alcumus confirmed continued compliance with no areas of non-conformance identified

Investors in People logo

Investors in People  is the standard for people management. The standard defines what it takes to lead, support and manage people for sustainable results.
September 2015 saw the launch of the sixth generation Standard. Led by a UK government commission review, hundreds of academics, business leaders, industry experts and practitioners were involved in the creation of the sixth generation, which introduces a four stage performance model, and nine new indicators based on the features of organisations that consistently outperform industry norms.

IIP conducted an assessment of the Group at the beginning of April 2020 as part of a three-year review and we are pleased to say that we were successful in retaining the ‘we invest in people standard’.

The assessment was also an opportunity for colleagues to share their feelings about how the organisation has responded to the Covid-19 pandemic, with a number of people commenting on how everyone has pulled together and how the organisation has made good use of employees’ skills and knowledge across the Group. Employees have appreciated the open and honest response from the organisation as well as regular communication and offer of support.

The Telecare Services Association (TSA) is the representative body for the telecare industry in the UK. It aims to promote and support the telecare industry and highlight the benefits of telecare for consumers.

The TSA has almost 300 members, primarily from Local Authorities, Registered Social Landlords and private sector suppliers. TSA members give support to the majority of the 1.5 million service users who benefit from telecare in the UK.

The TSA under take member inspections against the criteria established within its Code of Practice. Accredited organisations undergo a rigorous initial inspection, followed by annual inspections to ensure that compliance is retained.

In 2011-2012, we successfully achieved Platinum Member Status for the TSA Code of Practice. This means we attain to the very highest standards in the provision of Telecare services. To become a Platinum Member, organisations must:

  • Become accredited to every module of the Code of Practice for the services they provide
  • Be compliant with the European Technical Specification for the services they provide
  • Achieve 98.5% of calls - answering time within 60 seconds.

By becoming a Platinum member we have gained accreditation in four new modules:

  • European Standard in Social Alarm
  • Monitoring Services
  • Service user profiling
  • Response
  • Re-Evaluation.

TSA carried out a desktop audit of the Group in February 2020.

This was further to a full audit in 2018 and a desktop audit in 2019. 

We have received the report following this latest desktop audit to confirm certification.  The next full audit will be completed in 2021.

Living Wage Employer

Progress Housing Group is proud to be an accredited Living Wage Employer.

This commitment ensures that all employees are paid at least the Living Wage as defined by the Living Wage Foundation according to the basic cost of living in the UK. This includes individuals who work on a regular basis at our premises for a subcontractor, such as cleaners or security staff.

Living Wage employers report improved morale, lower turnover of staff, reduced absenteeism, increased productivity and improved customer service. The Living Wage mark recognises and celebrates this leadership. To find out more about accreditation and the Living Wage mark, please click here.

Gas Safety

Gas Safe Register is run by Capita Gas Registration and Ancillary Services Limited, a division of Capita Group Plc. It is the official gas registration body for Great Britain (GB) and Isle of Man, appointed by the Health and Safety Executive (HSE) for Great Britain and HSWI for Isle of Man.

Gas Safe Register replaced CORGI as the gas registration body in GB on 1 April 2009. The HSE carried out a review of gas safety in 2006 which, after consultation with the gas industry, engineers and the public, led to the decision to change to a new gas registration scheme. The sole focus of the register is on improving and maintaining gas safety to the highest standards.


NICEIC is the UK electrical contracting industry’s independent voluntary body, which regulates the training and work of electrical enterprises in the UK. The NICEIC is one of only a few providers given government approval to offer Competent Person Schemes to oversee electrical work within the electrical industry.

CHAS logo

HAS (The Contractors Health and Safety Assessment Scheme) was created by experienced health and safety professionals in 1997 to improve health and safety standards across the UK.​

In partnership with the Association of London Government (ALG), CHAS was a key developer of the core criteria held in the Approved Code of Practice which supported the Construction (Design and Management) Regulations 2007 (now recogonised as CDM 2015) and is a founder member of SSIP (Safety Schemes in Procurement). As one of the founders of third party accreditation we are not only a trusted advisor on health and safety compliance, we are an authority. We set industry bench​marks, provide assurance and reassurance, and offer best-in-class service​​s that are easy to use and cost effective.

This health and safety legislation was created to achieve the following aims: 

  • To simplify health and safety contractor assessment by standardising requirements. 
  • To allow companies to avoid undergoing health and safety assessments for every job.

CHAS has more than 900 public and private sector client organisations and 70,000 contractorsregistered on the CHAS database. 

Respect Logo


The Respect ASB Charter sets out seven core commitments:

  • Demonstrating leadership and strategic commitment
  • Providing an accessible and accountable service.
  • Taking swift action to protect communities.
  • Adopting a supportive approach to working with victims and witnesses.
  • Encouraging individual and community responsibility.
  • Having a clear focus on prevention and early intervention.
  • Ensuring a value for money approach is embedded in the service.

The Respect Standard is an Anti Social Behavior Charter for housing. It was introduced by the government in 2006. The Respect Standard played an important role in improving performance in both preventing and effectively tackling anti-social behavior.

Social landlords (e.g. Housing Associations or Councils) including ourselves, sign up to the standard voluntarily. Once signed up, they commit to using the standard as a way of assessing and improving services that deal with anti social behavior.

In 2011, the standard was revised and updated by representatives of the housing sector, who now manage and maintain the standard in place of the government.


The Pension Quality Mark (PQM) is the highest standard of excellence available to UK employers to demonstrate the benefits of their pension offering. The Pension Quality Mark (PQM) is only given to top quality pension schemes and is recognised by the HR and pensions industries, and the Government. Membership:

  • Demonstrates that the pension scheme has been independently ranked as top quality
  • Positions a company at the forefront of employer responsibility
  • Offers generous contributions - at least 10% of earnings
  • Is effectively governed 
  • Offers excellent communication 

The government wants services for all that are efficient, effective, excellent, equitable and empowering – with the citizen always and everywhere at the heart of service provision. With this in mind Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.

The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

How does it work and what are the benefits?

Customer Service Excellence ® is designed to operate on three distinct levels:

  1. As a driver of continuous improvement. By allowing organisations to self assess their capability, in relation to customer focussed service delivery, identifying areas and methods for improvement;
  2. As a skills development tool. By allowing individuals and teams within the organisation to explore and acquire new skills in the area of customer focus and customer engagement, thus building their capacity for delivering improved services;
  3. As an independent validation of achievement. By allowing organisations to seek formal accreditation to the Customer Service Excellence ® standard, demonstrate their competence, identify key areas for improvement and celebrate their success.

Progress Housing Group has received a Compliance Plus Customer Service Excellence accreditation. 

Customer Service Excellence was developed to offer companies and organisations a practical tool for driving customer-focused change. 

The foundation of this tool is the Customer Service Excellence standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. 

There is also emphasis placed on developing customer insight, understanding the user’s experience and robust measurement of service satisfaction.

The Data Security and Protection (DSP) Toolkit is an online tool that enables relevant organisations to measure their performance against the data security and information governance requirements mandated by the Department of Health and Social Care, notably the 10 data security standards set by the National Data Guardian.

Established in 1956, The RoSPA Health & Safety Awards offer organisations a prime opportunity to benchmark safety performance year on year and ensure consistent performance between sites. They also provide an effective route to demonstrate an ongoing commitment to raising health and safety standards.

Cyber Essentials Plus

Progress Housing Group has attained the Cyber Essentials Plus Accreditation following an audit by ID Cyber.

This comprised a full test of security policies and the new Windows 10 environment and a test of the email, web and user security within it. 

The accreditation also included a review of the security posture across the server environment, patching processes and the firewall rules.

Progress Housing Group has maintained a Green status with regard to their latest Development Compliance Audit undertaken by Homes England. 

This ensures that we develop schemes in compliance with the Capital Funding Guide and can continue to access grant funding to support their future Development programme.


Housing Digital Top 30 Digital Housing Providers

Ranked 26th for our digital innovation and roadmap. 

National Centre for Diversity Grand Awards

In a joint entry with Together Housing Group and Housing Diversity Network, we were shortlisted as finalists in the Most Innovative EDI Initiative of the Year category at the National Centre for Diversity Grand Awards for the Achieving and Harnessing Board Diversity projectSouth Ribble Community Awards - Winner

Progress Futures and Progress Involvement Teams - Winner 'Business in the Community' 

Red Rose Awards - Finalist

  • Progress Connect - finalist Customer Service  
  • Progress Connect - finalist In-house training  

RoSPA Gold Award for Health and Safety 

We received a Royal Society for the Protection of Accidents (RoSPA) Gold Health and Safety Award. Organisations receiving a RoSPA Award are recognised as being world-leaders in health and safety practice.

Lancashire Business View Red Rose Awards - Finalist
Progress Lifeline was shortlisted in the 2019 Red Rose Awards for the Health and Care Business category

24Diversity in Housing Awards – Winner (Highly Commended)
The Achieving and Harnessing Board Diversity Scheme, which is being pioneered bythe Group and Together Housing Group in partnership with Housing Diversity Network, has been announced as a finalist in the Best Diversity Scheme category of the Diversity in Housing awards.

Housing Heroes Awards – Winner (Highly Commended)
The Achieving and Harnessing Board Diversity Scheme by Progress Housing Group and Together Housing Group in partnership with Housing Diversity Network, has also been announced as a finalist in the Best Diversity Scheme category of the Diversity in Housing awards.

North West Employee Engagement Group (NWEEG) Awards - Winner

  • The Progress Lifeline Control Centre - Winner in the Top Team category
  • Karen Gahagan, Under-Occupancy Officer - Finalist in the Be Extraordinary category 
  • Rebecca Metcalf, Supported Living Housing Manager - Finalist in the Most Magnetic Manager category 

24Housing Awards - Finalist

  • Supported Living - Finalist in the Care & Support Provider of the Year category 
  • Lisa Dawson, Supported Living Housing Manager - Finalist - Housing Professional of the Year award

TSA ITEC Awards - Winner

  • Loraine Simpson, Progress Lifeline - Winner Individual TEC Leadership Award – Operational Leader
  • The Emergency Home Responder and assistive lifting partnership with Yorkshire Ambulance Service - winner in the Integrated TEC services category

Tenant Participation Advisory Service (Tpas) Awards

Award for Excellence in Engagement in Supported Housing

GovNewsDirect Paperless Awards

Shortlisted - best small scale digital application/ project category, for its introduction of a digital solution for the Progress Lifeline Emergency Home Responders service

Northern Housing Awards

Shortlisted - resident support/advice programme of the year - joint Critical Support Service with Key Unlocking Futures

Women in Housing Awards

Shortlisted - two awards in for the 2018 Women in Housing Awards

Progress Futures Team - Best Apprenticeship Scheme category

Debbie Atherton - Finance Professional of the Year Award

Individual TEC Leadership award, International Technology Enabled Care annual awards 2018

Loraine Simpson, Head of Technology Enabled Care Support Services (TECSS) - finalist 

Laing Buisson Awards

Public-private partnership award – joint submission between Progress Lifeline, Lancashire County Council and Tunstall

Tpas Awards

Shortlisted - Supported housing tenant, Clare Cowell - Tenant of the Year category

Shortlisted - PHG Scrutiny Pool - Excellence in Scrutiny category

Institute of Directors 2017

Michelle Stevenson, Executive Director of Legal and Governance - finalist in the Institute of Directors’ 2017 North West Director of the Year awards

North West Chartered Institute of Housing Awards 2017

Linda Alcock, Head of Operations at Progress Housing Group - Exceptional Contribution by a CIH Member Award - 2017 North West Chartered Institute of Housing (CIH) Awards.

National Housing Heroes Awards

Linda Alcock, Head of Operations at Progress Housing Group runner up - Exceptional Contribution by a CIH member category.   

Royal Society for the Prevention of Accidents (RoSPA)

‘Gold’ standard award in the prestigious annual scheme run by the Royal Society for the Prevention of Accidents (RoSPA)

South Ribble Community Awards

Shortlisted - Sheila Carter, an engaged tenant and active volunteer - Volunteer of the Year 

3rd Sector Care Awards 2016 (Finalist)

Community Engagement category for a healthy food and wellbeing garden project for tenants with long-term mental health needs.

North West in Bloom Awards (Winners)

Residents of five supported living schemes in Accrington, Darwen and Preston won the following awards for their community gardens for residents with learning disabilities and mental health needs:

  • Level 1 Establishing: Vicarage Court, Darwen
  • Level 2 Improving: Birch Hall, Darwen and Plantation Cottage, Accrington
  • Level 3 Developing: Walton’s Parade, Preston
  • Level 4 Thriving: Pendle View, Accrington

Institute of Directors’ 2016North West Director of the Year Awards (Shortlisted)

Michelle Stevenson, Legal Executive Director.

Procurement for Housing and B&Q Social Value Fund competition 2015 (Second place)

The Group were awarded second prize of £3,000 for its Progress Futures project

Northern Regional TPAS Awards 2016 (Winner)

Excellence Employment, Skills & Training Award category for the Group’s Progress Futures project.

National TPAS Awards 2016 (Shortlisted)

Excellence Employment, Skills & Training Award category for the Group’s Progress Futures project.

Northern Silver Screen Awards (Winner)

Young Inspiring Tenant award - Lauren Buchanon.

Northern Silver Screen Awards (Shortlisted)

Building Healthy Communities category for the Walton’s Parade project in Preston that involved supported living scheme tenants building a community garden and vegetable patch.

Preston Soup (Winner)

The Group’s Walton’s Parade garden project won the first crowd funding Preston Soup event.

Women in Housing 2016 (Winner) November 2016
Young Achiever award – Claire Goodworth, Progress Opportunities Officer

Women in Housing 2016 (Shortlisted) November 2016
Most Effective Project in Improving the Lives of Women or Communities – Clare House Women’s Refuge

Most Effective Board Member award – Janet Hale, Chair of Progress Housing Group

24Housing Awards 2016 (Shortlisted) October 2016
Best Apprenticeship Scheme – Progress Futures
Chief Executive of the Year – Jacqui De-Rose, Chief Executive of Progress Housing Group

Housing Professional of the Year 
Gill Harrison, Under Occupancy Officer at Progress Housing Group

North West in Bloom Awards (Winner)

The residents of Birch Hall Supported Living scheme in Darwen won the level four Thriving category for their community garden for residents with learning disabilities and mental health needs.

TPAS Awards 2015 (Shortlisted)
Excellence in Digital Engagement – Digital Futures

The TPAS awards showcase the compelling and inspirational success stories of tenants, landlords and contractors working together. We celebrate the people, ideas and organisations that shape the tenant involvement work of tomorrow.

South Ribble Community Awards 2015 (Shortlisted)
Volunteer of the Year – Tenant Digital Champion, Paul Fieldsend

2015 Northern LABC Awards (Shortlisted)
Porritt Place in St Annes and Atlas Court in Leyland were shortlisted for the ‘Best Social or Affordable New Housing Development’ award.

Inside Housing’s Top 50 Affordable Housing Developments 2014 St George Place in Kirkham
Our 12 energy efficient apartments for affordable rent were named in April 2014 as one of the top 50 affordable housing developments in the UK by Inside Housing. 

3rd Sector Care Awards 2014 - Innovative Quality Outcomes Award 

North West In-House Legal Awards 2014 - In-House Deal of the Year 

TPAS Awards 2014 - Young Tenant of the Year
Two nominations shortlisted in the Northern finals

Red Rose Awards 2014Property Business of the Year, Not-for-profit Business of the Year, and Large Business of the Year
Finalist in three categories 

Independent Specialist Care Awards 2014 - Supported Living

UK Housing Awards 2013 - Specialist landlord of the year award

UK Housing Awards 2013 - Innovation of the year award

TPAS Awards 2013 - Excellence in working together
Northern winner and National Finalist

Honours 2013 - British Empire Medal
Awarded to Freda Smith, Board Member and Tenant

24 Housing's Young Leaders Award 2013
Awarded Danny Craine, Service Development Manager

Social Landlords Crime and Nuisance Group 2012 - The Resident Award
Winner - Sarah (surname withheld)

UK Housing Awards 2011- Regenerating communities 
Finalist  - The Heyhouses estate, Lytham

What we are proud of awards 2011 - Best contribution to the local community 
Finalist - Witness Support service

What we are proud of awards 2011 - Value for money
Finalist - Annual property safety checks

North West Constructing Excellence awards 2011 - The sustainability - Our legacy
Winner - The Heyhouses estate, Lytham

Social Landlords Crime and Nuisance Group 2011 - The Tim Winters Award
Winner - Linda Alcock, Head of Tenancy Enforcement