We all have a personal responsibility to ensure we challenge discrimination and promote equality, diversity and inclusion. At Progress we are determined to do our bit to ensure people are treated fairly and respected as fellow human beings. Many things are wrong in our society, but we are committed to ensuring we contribute to making it a fairer place for all. Our employment offer is an important part of that commitment and we are working hard to be better at creating opportunities for all. Our role as a social housing provider champions the right for everyone to have a decent home and to be supported so every individual can reach their potential. These principles are demonstrated in our values and in the way we work with customer and colleagues every single day. Our offer is a genuine one, we truly want to improve the lives of our customers and create new opportunities for all. This is delivered through our committed and talented workforce which we would love to welcome you into. Be part of our campaign to create a fairer society and opportunities for all. Jacqui De-Rose, Chief Executive

We recognise that certain groups in society are disadvantaged and that they often do not have equal access to jobs and services. In the provision of housing services and employment of staff to provide these services, we will always seek to ensure that we treat every individual according to their needs.

All applicants will be treated equally. No person applying for housing, or for a job, or for contracts within Progress Housing Group, will be treated less favourably than any other person or group of persons because of their race, colour, ethnic or national origin or because of their religion, gender, sexuality, disability, appearance, age, HIV status or marital status.

We will ask people applying for housing and employment for information that will help us monitor our progress towards equal opportunities. This information will be recorded separately to uphold confidentiality. We will monitor and take action to put right any imbalances in our policies and practices.

In carrying out this equal opportunities policy, we will actively assist disadvantaged groups to benefit from our housing services.

You can read our EDI strategy here. 

A response to George Floyd’s death and Black Lives Matter

The horrific and deeply saddening news of George Floyd’s death is a stark reminder of the inequality, injustice, and indifference that are a daily battle for many in our society. That we must always strive to challenge and change what we can to make the world a fairer and just place for all.  Our business is built on the foundations of equity – ensuring equality, inclusion and diversity are at our core.  Every small change that we can make as individuals or as a wider community, can help towards a bigger effort to change society. We are committed to not being silent – and some of the ways that we create a voice are through our ED&I training and working groups, ensuring our customers are represented and involved in our decision making, and encouraging diverse leadership through our Board programme. These are difficult times and we will do what we do to help make a difference and be the change we want to see in the world. 

Equality, Diversity and Inclusion Performance statistics

For more detailed information, please refer to these statistics, our quarterly balance scorecard or contact us.

Gender pay gap report

The Equality Act 2010 (Gender Pay Gap Information) Regulations 2017​ came into force in April 2017. It requires employers with 250 or more employees on the snapshot date (5 April each year) to publish reportable information online, both via gov.uk and on their own website, within 12 months of the snapshot date.

Please note, the only part of the Group which had 250 or more people employed on 1 April 2018, was Progress Housing Group Limited. None of the other group companies (New Fylde Housing Limited, New Progress Housing Association Limited, Progress Care Housing Association Limited, Key Unlocking Futures Limited or Concert Living Limited) had 250 or more employees on 1 April 2018. We can only therefore report Progress Housing Group Limited's gender pay gap data to the government.​

You can read our gender pay gap report on the GOV UK website here.

You can read our own detailed gender pay gap report here.

If you have any questions, please contact us.

Housing Services

We will take steps to encourage applications for housing for all parts of the community. We will monitor each stage of our application and allocation process to ensure that every application for housing is treated fairly and no individual is discriminated against. We will monitor and regularly review our letting policy.


We will advertise jobs in such a way as to encourage applications of all parts the community. We will regularly review and monitor our recruitment and selection policy to ensure that no job applicant or employee is treated less favourably than another. The results of the monitoring are reported to the board of management on a quarterly basis.

We will monitor training to ensure that all employees receive equality of opportunity and, where appropriate, we will provide staff from minority groups with special training facilities to enable to compete or qualify for positions within Progress Housing Group.

We value our employees and we have been rewarded the Investor in People standard.

All employees will be required to ensure that their personal conduct within the Group reflects the equal opportunities policy. Staff will be encouraged to develop awareness of the issues and training is provided.

Board of Management

In the composition and operation of the Board of Management we will be mindful of our commitment to equal opportunity.


All our contractors must either have their own equal opportunities policy which is in line with our Group policy or, if they do not have a policy themselves, uphold our equal opportunities policy.

Tenant Representatives

We are committed to tenant consultation and participation. We are committed to equality of rights to consultation and participation between assured, protected assured and assured short-hold tenants, irrespective of their length of tenancy or where and in what type of property they live. We consult and encourage participation for all tenants regardless of age, nationality, race, financial circumstance, political or religious beliefs or sexuality.