Performance

Here at Progress Housing Group we are committed to having a positive impact on people and communities by providing high quality homes, supporting independence and creating opportunities.

We judge whether we are achieving our aims through a number of different performance indicators:

• Scrutiny Pool
• Tenant inspectors and mystery shopping
• Balanced scorecard
• Compliments and complaints performance report
• Financial statements
• Affordable homes programme expenditure
• Progress Opportunities
• Customer insight
• Public Contracts Regulations