Report ASB online



Reporting a non-emergency ASB online is the quickest way.

You will need your 9-digit tenancy reference number beginning with '4' or ‘5’.



You can report ASB by email - please don't forget to include your full contact details and as much information as you can about the issue.


Live chat

You can report ASB by contacting a live chat advisor on our website.



We like to keep our phone lines free for tenants reporting emergency repairs so that we can help them quickly.

If you really need to speak to an advisor, you can call us on 0333 320 4555.


In an emergency

If you are suffering harassment or threats of harm then you should report it to the police straight away. If you fear for your own safety, report the incident to the police by dialling 999. Call 101 or report it on the police website to report a non-urgent incident.



We believe that tackling nuisance and anti-social behaviour is a key part of delivering sustainable communities and improving the quality of life for our residents and non-residents alike.

Any behaviour that has caused or is likely to cause harassment, alarm or distress to one or more people within their home or community is anti-social behaviour.

Examples of anti-social behaviour are:

  • Criminal activity (committing arrestable offences)
  • Damage to property
  • Dangerous dogs (Dangerous Dogs Act 1991)
  • Intimidation
  • Hate crime
  • Illegal drug abuse or distribution
  • Alcohol or solvent abuse
  • Noise nuisance.

Further information about how we deal with ASB can be found below.

If you still have any questions about anything in this section then please contact us.

If you need additional information from trusted local services about a wide range of local health and community services, please check with your local council.

Our independent Tenant Support and Wellbeing Service with Life & Progress can also offer advice on ASB. Find out how to contact them here: Free wellbeing and support service 

Hate crimes

Find out what a hate crime is and report one here

Find out more

Mate crimes

A mate crime is a type of hate crime that typically targets people with a learning difficulty

Find out more

Investigating your report

How we will deal with your report

Find out more

Supporting victims and witnesses

We offer a unique 24/7 witness support service

Find out more

Enforcement powers and tools

The range of powers and tools available to us in tackling ASB

Find out more


Read what our tenants say about our Community Safety Service

Find out more