Repairs can be logged by clicking here and payments made 24/7 online by clicking here or via the telephone payment line 03333 204555.

For general enquiries, repairs and to speak to any of our services, please call 03333 204555 – phone lines are open 8am to 6pm Monday to Friday and are available 24 hours a day for emergencies only.

Give us your feedback

If you have any compliments or complaints about our services or want to give us any feedback on our website then you can do so by clicking here.

We are always looking to improve and your opinions help us do just that.

Mystery shopping

To continuously improve our customer service, we invite customers to give us constructive feedback by mystery shopping telephone calls made by customers to Progress Connect. Find out more here.

Call monitoring

We may monitor and record our communications with you, including e-mails and phone conversations. Any information that we record may then be used for training purposes, quality assurance, to record details about the products and services you order from us, and in order to meet our legal and regulatory obligations.

By recording phone calls, we can improve the quality of service we provide and improve the way we deal with complaints.

For further information, please contact us on 03333 204555.