Live chat - from Monday to Friday between 9am and 5pm you will now be able to chat to us live online. All you need to do is launch the chat screen at the bottom right hand corner of your screen, tell us your name and your enquiry and you'll be able to start talking to one of our Progress Connect operatives straight away. 

Live Web Chat

Repairs can be logged by clicking here and payments made 24/7 online by clicking here or via the telephone payment line 03333 204555.

Contact us

For general enquiries, repairs and to speak to any of our services, please call 03333 204555 – phone lines are open 8am to 6pm Monday to Friday and are available 24 hours a day for emergencies only.

For corporate enquiries please ring our head office on 03333 202672.

Fax: 01772 450601

Office opening times: 8.30am to 4.30pm Monday to Friday (new opening hours on a three month trial from 1 November 2016).

Link to Google Map

Main Number: 03333 202672 – phone lines are open 8am to 6pm Monday to Friday and are available 24 hours a day for emergencies only

Office opening times: 

Monday, Wednesday and Friday mornings from 9.30am - 1.30pm

Tuesday and Thursday from 12.30pm - 4.30pm

Link to Google Map

Link to Google Map

Give us your feedback

If you have any compliments or complaints about our services or want to give us any feedback on our website then you can do so by clicking here.

We are always looking to improve and your opinions help us do just that.

Mystery shopping

To continuously improve our customer service, we invite customers to give us constructive feedback by mystery shopping telephone calls made by customers to Progress Connect. Find out more here.

Call monitoring

We may monitor and record our communications with you, including e-mails and phone conversations. Any information that we record may then be used for training purposes, quality assurance, to record details about the products and services you order from us, and in order to meet our legal and regulatory obligations.

By recording phone calls, we can improve the quality of service we provide and improve the way we deal with complaints.

For further information, please contact us on 03333 204555.

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