Have you tried our help centre? This is the simplest, quickest way to find the answer to your query. Of course, we realise sometimes you might need to talk to someone so if you can't find what you need online, you can live chat with our team from Monday to Friday between 8am and 5pm. All you need to do is launch the chat screen at the bottom right hand corner of your screen, tell us your name and your enquiry and you'll be able to start talking to one of our Progress Connect operatives straight away.