This is our online dedicated help centre to support you through the Coronavirus pandemic.

As well as lots of useful resources, frequently asked questions and latest status of our service, you can also contact our Here to Help Team if you are struggling financially, with accessing food, medicine, vital services or childcare, or have health issues. 


In line with government latest instruction to protect staff and customers, we are now restricting our repairs service to emergencies and to health and safety-related works, including all statutory compliance work.

Many things, such as bill payments and reporting issues, can be done on our website or by contacting us.

Please keep visiting this page for updates.

Coronavirus frequently asked questions

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Availability of services

Information about repairs and more during the Coronavirus crisis

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Here to help

Working in partnership with your local council to offer support

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Other community support and useful resources

Some info we thought you might find useful during the Coronavirus crisis

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Protecting yourself from scams

People are exploiting the crisis so stay safe

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Useful contacts

Who to contact at Progress during the Coronavirus crisis

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Domestic abuse

During the Coronavirus crisis

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Repairing and maintaining your property

During the Coronavirus crisis

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Information for partners and suppliers

During the Coronavirus crisis

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Financial support and guidance

Worried about paying your rent during the Coronavirus crisis

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Emergency fund

Do have a project that can help people through COVID-19?

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