Coronavirus (COVID-19) help hub

New restrictions for Lancashire and other parts of the country - 18 September 2020.

The announcement has been made.

New  restrictions have been imposed in several areas including Merseyside, Warrington, Halton and Lancashire (excluding Blackpool and Greater Manchester) together with large parts of the Midlands and West Yorkshire. You can find more details on the Government Coronavirus website.

These are important new controls on our social lives, but they do not directly affect any of the services we provide to you, our customers, although in some areas the way you use your home may be restricted, such as communal areas (please see our FAQ section here). In most cases where local restrictions are in place, guidance stipulates that we can continue to access properties to undertake works.

We have said throughout this pandemic that we will work strictly within government guidance and that the health and safety of our colleagues and our customers is our top priority. This continues to be the case. We have effective, carefully thought through working procedures for all parts of our business. We will continue to ensure that these procedures are followed in full. We will also listen to any feedback that you give us, as customers and make sure that we act on in quickly where necessary.

As well as observing any local rules in force, the greatest contribution that any of us can make to the national effort against the virus is to follow the guidance which applies to everyone throughout the country, namely, washing hands regularly, maintaining a two-metre social distance wherever possible and wearing face masks in shops, on public transport and in other specified indoor spaces.

Your support so far has been tremendous. I know that we can continue to rely on your support in the future.

Working with all our customers, Progress Housing Group will continue to play its part #oneteam

Public Health England and Public Health Scotland are publishing regular updates on their websites about areas where extra measures are introduced.

If you want the most up to date public health guidance on coronavirus in your area, visit the website of your local authority.

We are monitoring any local guidance or restrictions and will keep you updated on this page and through our social media (insert?)

If you want to find out which local authority your home falls under you can check here www.gov.uk/find-local-council

If you have a new repair, you can now report these as usual online, by webchat or by phoning 03333 204555. Please note that we will need to assess each job to see if we can complete it, due to the ongoing restrictions related to COVID-19.

Many things, such as bill payments and reporting issues, can be done on our website or by contacting us.

Our Here to Help Team  can also help if you are struggling financially, with accessing food, medicine, vital services or childcare, or have health issues. 

Please keep visiting this page for updates.