Coronavirus (COVID-19) help hub

Roadmap out of lockdown

We've created our own roadmap out of lockdown in line with the one set out by the Government.

Our plan follows the four stages from the Government roadmap and links in with our own COVID-19 management plan so that we can keep it under constant review should anything change. It includes the opening of our Sumner House reception area, offices reopening, approach to repairs, face-to-face appointments, communal lounge changes, and customer meetings.

Our main priority throughout the roadmap is to keep each other safe, follow government guidance, and set out a path that is easy to understand.

Please click here to view the map and find out all of our guidance and updates on Covid-19; click here.

If you have a new repair, you can now report these as usual online, by webchat or by phoning 03333 204555. Please note that we will need to assess each job to see if we can complete it, due to the ongoing restrictions related to COVID-19.

Many things, such as bill payments and reporting issues, can be done on our website or by contacting us.

Our Here to Help Team  can also help if you are struggling financially, with accessing food, medicine, vital services or childcare, or have health issues. 

Please keep visiting this page for updates.

Click here for information for tenants in Scotland.