Operating

    • Essential gas, electric, fire, asbestos and water testing checks

    • Emergency repairs service

    • Customer contact centre available on phone, webchat, social media and email

    • Financial advice

    • Housing management services including community safety




    • Independent Living Coordinators are continuing to contact tenants in schemes to provide support

    • Local charities and community groups can apply for emergency funding from our Community Investment Fund



    • Domestic cleaning service within our independent living schemes

    • Allocations – honouring existing offer commitments and continuing to house our emergency category customers

    • Customer involvement (digitally)

Reduced

    • Estate caretakers continue to carry out health and safety checks and additional cleaning – no bulky item removals will be carried out

    • Grounds maintenance services are still offering a limited service in some areas to maintain health and safety requirements

    • White goods and gardening services at our supported living properties

  • Cleaning services continue where possible for communal areas

Temporarily unavailable

    • Non-essential or routine repairs and maintenance

    • All our reception areas are now closed to visitors

    • Bulky items removal by our caretakers

    • Furniture Matters scheme

  • Face to face customer involvement activity