What to do in a gas emergency

How to switch off the electrics in an emergency

How to turn off your water supply

How to unblock a toilet

What to do if your pipe or sink is blocked

All repairs have recommenced and are subject to risk assessments to ensure that your safety is our first priority.  

We will continue to work in line with government guidance.

We are continuing to operate our emergency repairs service and will attend to any emergency repair within 24 hours.

Please note, emergency repairs are those repairs which if not completed, carry the risk of immediate injury to people or major damage to property. These include:

Gas leak

These should be reported immediately to the National Gas Emergency Service on 0800 111 999.

Heating

Total failure of heating system and no alternative source of heat or hot water (ie. no fire in the property or no electric shower).

Electricity

Total loss of electricity or a dangerous electrical fault with electric sockets or lights.

Live or bare wires or electricity in contact with water.

Breakdown of white goods within our independent\supported living schemes.

Heating

Total failure of heating system and no alternative source of heat or hot water (i.e. no fire in the property or no electric shower).

Major incident involving emergency services or safe systems

Structural damage caused by fire, flood or high winds.

Any repair that poses a risk to the customer, the public or to the structure and security of the building.

Plumbing

Total loss of water supply or a major leak.

If you only have one toilet and you cannot use it, and you have tried to unblock it.

Security

External (outside) doors and windows (ground floor) not secure.

Stairs

Damage to staircases or bannisters that post a risk to you or anyone in your home

As we are now delivering non-essential repairs again, we would ask that you only report emergency repairs if they are listed above.  Please do not ask us to attend within emergency timescales if your repair can wait.  Emergency repairs should not be reported out of hours, unless there is the danger of immediate injury to people or major damage to property.

All planned works have recommenced and are subject to risk assessments to ensure that your safety is our first priority.  

We will continue to work in line with government guidance.

Yes, we are following Public Health England guidance and are making sure all our operatives have all the necessary safety equipment they need.

Any staff who are affected by coronavirus (COVID-19) and need to self-isolate will not visit your property. Additionally, we ask that you tell us if anyone in your household is self-isolating.

No, we have a legal obligation to carry out all compliance safety checks in your home. We class these checks as essential repairs, and we are asking that you allow us access to your home to complete these. 

All appointments are subject to risk assessments to ensure that your safety is our first priority.  

We will continue to work in line with government guidance.

Yes, please let us know if you are self-isolating. We may ask for more details from you, such as when you started self-isolating. This is to make sure we take additional precautions for the safety of all our colleagues and customers.

 

 

We are carrying out daily checks with all our repairs team, and any of our operatives who may have been in contact with someone with coronavirus (COVID-19) are being asked to self-isolate and not come to work. If anyone shows any symptoms (such as a cough or high temperature), they are being advised to stay at home and not come into work.

Yes – works are continuing in line with government guidelines, the grounds maintenance service provided in the majority of our operational areas for general needs and independent living properties has been limited but is now fully operational.  . This could be subject to change dependent on any further guidance received from the government.                       

If you have any concerns relating to grounds maintenance, please contact us on 03333 204555 by web chat on our website wwww.progressgroup.org.uk, or email enquiries@progressgroup.org.uk