Performance
We are committed to having a positive impact on people and communities by providing high quality homes, supporting independence and creating opportunities.
We monitor whether we are achieving our aims through a number of different performance indicators:
Affordable homes programme expenditure
Find out moreBalanced scorecard
Find out moreComplaints and compliments
Find out moreCustomer insight
Find out moreCorporate Annual Report
Find out moreCustomer Promises
How are well we are delivering on our promises for homes, communities and culture
Find out moreEDI insight and performance
Find out moreFinancial statements
Find out moreGender Pay
Find out moreHousing Ombudsman Code self assessment
Find out morePerformance overview
Find out morePublic Contracts Regulations
Find out moreRegulatory grading
The Regulator of Social Housing (RSH) grading of financial viability and governance.
Find out moreSafeguarding
Find out moreSocial Value
Find out moreTenant Annual Reviews
Find out moreTenant inspectors and mystery shopping
Tenant inspectors play a vital role in checking the quality of services that we provide.
Find out more