House style - our basic principles
Our House Style Guidelines set out our specific style points and other more general style and grammatical points.
They are designed to bring consistency to everything that is produced by employees throughout the organisation and externally on behalf of the organisation, but also to allow some freedom of style for differing formats and diverse audiences.
Our basic principles are:
- Always aim to get spelling, punctuation and grammar right
- Only use capital letters when they are necessary; don’t use random capitalisation
- If in doubt, don’t abbreviate
- Be consistent
- Always use an automatic spellchecker before printing or distributing a document or email (make sure the spellchecker is set to UK English)
These guidelines set out our specific style points and other more general style and grammatical points. They are designed to ensure consistency in communications and enable flexibility to accommodate different formats, channels, and audiences.
The guidelines apply to all Group, brand, and subsidiary communications for external and internal audiences unless indicated otherwise.
All marketing communications for tenants should always be channelled through the Marketing and Communications Team for a brand review before release. This includes direct mail, email, newsletters, advertising, and leaflets. Marketing campaigns that target individuals are also subject to General Data Protection Regulation (GDPR).
Progress Lifeline, Key Unlocking Futures and Concert Living have local arrangements for brand governance of marketing materials.
- Brand and visual identity guidelines for all business streams