We are delighted to have a group of tenants who volunteer their time to look at the services we provide from a tenant's perspective.
Our Tenants’ Voice – Improving Services group carries out a vital role to make sure:
  • our services meet the needs of our tenants
  • we provide good customer service
  • we meet the standards set by the Regulator of Social Housing

The group has helped to create this review to help others understand what they do, why they do it, and what they have achieved over the past year.

Here is what three of our involved tenants told us about why they get involved:

“I get involved with Progress Housing Group’s forums and scrutiny group to help all tenants. Stephen
It helped me recognise what you can influence to create positive outcomes. I want to make a difference and make the community I live in a good place to be. Challenges remain regarding communication, so I would like to see listening skills included in training Irene
By being an involved tenant, I have new-found respect for housing staff. All the legislation that must be adhered to when writing policies is immense. Being an involved tenant has given me other opportunities, such as the Levelling up Committee and Four Million Homes. The work is varied and interesting, and you feel you are contributing to improving tenants' lives in social housing. Julie

Who is involved?

Any tenant can join the Tenants' Voice – Improving Services group. 

We will provide help and training for anyone interested.  

An independent mentor, Jayne Boote of Engage for Change, provides tenants with guidance and support to make sure:

  • the right questions are asked
  • the right information is provided 
  • recommendations will make a positive change for tenants and the service

Making a difference

Over the past year, the group has reviewed:

See the boxes below to read more about what the group has recommended.

What we are doing next

Over the next year, we will be carrying out a scrutiny review of two areas: the planned maintenance service and tenant communication.

If you want to find out more

If you would like to find out more about the work of the Tenants’ Voice – Improving Services group, including how you can get involved or suggest a service for a scrutiny review, please contact Diane from the Customer Voice Team at community@progressgroup.org.uk or phone 01772 450669.


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