Tenants’ Voice – Improving Services | Annual Report

We are delighted to have a group of tenants who volunteer their time to look at the services we provide from a tenant's perspective.

The Tenants' Voice - Improving Services group carries out a vital role to make sure:

• Our services meet the needs of our tenants
• We provide good customer service
• We meet the standards set by the Regulator of Social Housing for tenant involvement and empowerment.

They have helped us create this annual report to help others understand what they do and what they have achieved over the past year.

Here is what they have told us:

Part of our role involves looking at specific services and making recommendations on how these can be improved for tenants.

Julie, one of our volunteer tenants, explains more about why she gets involved.

I feel it is important to be an involved tenant for numerous reasons. It helps to understand how the organisation makes decisions and puts faces to names. A tenant’s perspective can be quite different from an employer’s, so hopefully, input from both parties is beneficial. “It is also an enjoyable experience, keeps the brain active, and gives you a sense of purpose. I have seen changes made from involved tenants’ recommendations which makes you feel valued. I certainly would recommend more people to get involved. Julie, tenant

The group also explains more about getting involved:

Who is involved?