Here you will find everything you need to know about repairing and maintaining your home from how to report repairs to personalising and decorating your home.

The quickest and easiest way is to report a repair online at any time of the day is by using our repair reporting tool.

Report A Repair Click Here

Alternatively you can report a repair in the following ways:

By telephone: 03333 204555 - lines are open between 8am and 6pm, Monday to Friday and outside of these times for emergencies

In person: at any of our offices

In writing: Progress Connect, Sumner House, 21 King Street, Leyland, Lancashire, PR25 2LW

Repair FAQs

The specific details as to who is responsible for repairs to your home are contained in your lease or transfer agreement. 

As these details will be different for different properties it is not possible to include this information here.

If you need any help finding out this information then please contact us.

If you live in a house it is unlikely that we will ever need access to it.

If you live in a flat then sometimes we may need access to your property to enable us to carry out repairs to the block.

Most lease agreements for flats allow the landlord entry in order to carry out urgent repairs that threaten the health and safety of others. We may inspect external repair requests without you being present.

We will always write to let you know when we are carrying out planned maintenance work. We will give you a month’s notice before the work starts and we will try to accommodate any special requirements or arrangements you have while the job is being done.

Some properties have the benefit of a sinking fund. 

This is an amount of money that is kept in a separate account and is used to pay for planned repairs to the property, for example, replacing the roof and external painting, which are usually quite costly items. 

A sinking fund is only in place where Progress Housing Group retains some repairing responsibilities for the property.

The sinking fund can be collected in two ways;

  • For most properties the sinking fund is collected via your monthly service charge
  • For some schemes the sinking fund is collected as a lump sum on the sale of the property.

Should you sell the property, the money held in the sinking fund transfers with the ownership of the property and is considered an asset of the property.

If you are unsure as to how your sinking fund is collected, the details are contained in your lease agreement or you can contact us.

If we need to carry out repairs to your property which will coast you £250 or more we are required to carry out a consultation. This is referred to as a Section 20 Consultation and the process is set out in the Landlord and Tenant Act 1985. 

This process is in place to ensure you are properly informed of the requirement to carry out expensive repairs and maintenance works.

The process starts by works being identified. When it is established that the cost of the proposed work will require a contribution of £250 or more we will write to you to notify you of our intention to carry out works. This letter will detail the works to be carried out and will give you an opportunity to nominate a contractor to be invited to price for the works.

A nominated contractor does not need to be on Progress Housing Group’s list of approved contractors. However, they are required to meet the Group’s requirements for contractors and will be required to provide documentation to prove this is the case.

Under the Section 20 consultation process you have the right to make written observations following each stage. You also have the right to view all the documentation involved in the process at our offices. The details of this will be provided to you in the letters we send you as part of the consultation process. 

The Section 20 Consultation process is quite in depth. Should you require any further information regarding this matter please contact us.

Alternatively you can find independent advice from the Leasehold Advisory Service.

A proportion of the cost of the repairs we carry out to your home will be passed on to you within your service charges. 

If you would like to carry out any improvements to your leasehold or shared ownership property you will usually need to write to us providing full details of the works you would like to carry out.

Once these have been considered the Leasehold and Service Charge Team will respond confirming if permission is granted or denied.

If you live in a block of flats we are not usually able to give permission to any improvements that will alter the structure of the building.

Please write to:

Leasehold and Service Charge Team,
Sumner House,
21 King Street,
Leyland,
Lancashire.
PR25 2LW

If you need any aids or adaptations to enable you to live in your home, your local Social Services may be able to assist you. 

If you live in a leasehold or shared ownership property, any physical changes to the property would have to be agreed with ourselves before any work is carried out.  If this is the case you should contact the Leasehold and Service Charge Team with written details of the adaptation required, together with a copy of the Occupational Therapist’s report.

Please write to:

Leasehold and Service Charge Team,
Sumner House,
21 King Street,
Leyland,
Lancashire.
PR25 2LW

Progress Housing Group will not be responsible for the work or costs connected to the provision of any aids and adaptations to your property.

If we haven't answered your question or if you need further information then please contact us.