Rent and service charges
Tenants pay money called rent to their landlord.
Rent pays for the cost of providing your home and allows you to stay there.
Among other things rent covers the cost of most repairs to your home.
Aside from your rent you will also pay service charges for services such as gardening and communal decorations.
In this section you can pay your rent and service charges, check your rent account and find out what to do if you cannot pay your rent.
Make a payment
Click here to pay your rent and any service charges online or to find out what other ways there are to pay your rent.
When do I pay rent?
Your rent should be paid every Monday. You can choose to pay every four weeks but you must pay four weeks in advance.
Remember that it is up to you to pay your rent on time.
Why do I pay service charges?
Our service charges are usually based on the estimated costs of providing services, such as communal cleaning, gardening or street lighting. We review these changes once a year. You will receive one calendar month's notice in writing of any proposed changes to these charges.
Checking your rent balance and recent transactions
We will send you a rent statement by post four times a year. This will tell you what rent you should have paid and if you have paid it.
You can also check your rent balance by:
- Talking to your supported housing officer
- Contacting us on 03333 202671
- Registering for your online tenant account by clicking here.
Problems paying your rent
Money you owe to your landlord is called arrears. If you do not pay your rent you will go into arrears.
If you are finding it hard to pay your rent then please let us know. We can help you to stop things getting more serious. Click here to find out more.
Any other rent questions?
If you want to know more about paying your rent then we have a leaflet that contains a lot more information.
If you still have any questions then you could ask your supported housing officer or contact us on 03333 202671.