Throughout your stay with us you will meet people from a variety of different backgrounds with different ideas, opinions and beliefs.

We would ask you to remember that each woman and her children has equal rights to be here.

As you will also be aware, domestic abuse is a shattering experience which affects people in different ways and each person will have a different way of coping. 

We expect that you show respect, tolerance and consideration for others during your stay.

Harassment of any resident or member of staff on the grounds of their race, ethnicity, religion, sexual identity, age or disability is completely unacceptable and you will be asked to leave if you or your children break this rule.

If somebody else's behaviour is unacceptable to you then please report it to a member of staff.

Anti-social behaviour

We also do not tolerate anti-social behaviour. Examples of anti-social behaviour are:

  • Criminal activity (committing arrestable offences)
  • Damage to property
  • Dangerous dogs (Dangerous Dogs Act 1991)
  • Intimidation
  • Hate crime
  • Drug abuse or distribution
  • Alcohol or solvent abuse
  • Noise nuisance.

If you have witnessed an incident of anti-social behaviour then please report it to a member of staff.

In all instances you should report incidents of anti-social behaviour or harassment to a member of staff at the refuge.

You can also report an instance of anti-social behaviour, domestic violence or a hate crime online.

Remember - If the harassment is severe then you should report it to the police straight away. Call 101 to report an incident to the police or 999 if it is an emergency.