How can we help?
We will always:
- Treat all complaints of anti-social behaviour seriously
- Treat what you tell us with confidence, unless you say otherwise
- Listen to what you tell us and offer you advice
- Work with your support worker and others who can help sort the problem out, like the Police or Social Services
- Ask you to keep notes about any incidents that happen.
We will tell you within 24 hours of receiving your complaint:
- Who will be dealing with your complaint
- What we are going to do to stop the problem
- How quickly we will take this action
- Anything we want you, or your support worker, to do.
What else can we do?
We will look into your complaint and gather more information together as quickly as possible.
We will then discuss with you the best way to deal with the problem.
Visit the person causing the problem
We will only visit the person causing the problem if you tell us that you are happy for us to do so.
Work with other groups
We will work with others, such as your support worker, the Police, Social Services or other landlords to try to sort the problem out.
If you have been threatened or attacked then the Police may be able to take action.
Arrange for you to talk to a mediator
Sometimes problems between two people can be sorted out by talking to a person who is trained to help.
A mediator listens to what both people have to say and helps them to find an answer to the problem.
Draw up an acceptable behaviour contract
This is an agreement where the person causing the problem agrees to stop their behaviour.
Get an Injunction Order
An Injunction Order is a legal instruction that tells the person frightening you to stop their behaviour.
The Order may tell them not to come near you, or your home.
Apply for an Anti-Social Behaviour Order (ASBO)
This is a court order that tells someone to stop behaving in a way that upsets other people.
Try to evict a tenant
If the person who is causing a nuisance is a tenant then their behaviour will mean that they have broken the rules of their tenancy.
We may ask a court of law if we can evict them from their home.