There are six ways that you can pay your rent.

Laptop Blue1. Online - You will need to have a reference number to do this.

If you do not have a reference number then please speak to your Supported Housing Officer or contact us on 0345 241 6041.

 Make Payment

Housing Benefit Pink2. Direct Housing Benefit payments - Housing Benefit is money you may get from your local council to help you pay your rent.  It can be paid straight to us as your landlord. 

If you do not receive full Housing Benefit you will still have to pay all or some of your rent by one of the other payment methods.

Debit Credit Card Green3. Direct Debit – This is the easiest way to pay your rent. Payments can be made straight from your building society or bank account. 

We can only take an agreed amount from your account and we will tell you first if we need to change the amount.

Post Office Yellow4. Swipe Card – When you become a tenant, you will be given a swipe card that enables you to pay your rent or charges in person by cash or cheque at any Post Office or Pay Point outlet. Make sure that you request a receipt and that you keep it as proof of payment.

NOTE - With effect from 1 January 2017, payments by swipe card can no longer be made at Payzone outlets.

To check where your nearest Pay Point outlet located log into the following website and enter your post code

Telephone Blue5. By telephone – You can pay using your debit card over the phone by calling 03333 20​2671. You will need to tell us how much you want to pay, your tenancy reference number and your debit card details. 

We can only take payments from the debit card holder and not anybody else.

 Debit Credit Card Pink6. Credit Card –Payments can also be made by credit card but you will be charged for this.

For more information about how to use any of these payment methods please contact your Supported Housing Officer.

How much does it cost?

By choosing the cheapest method you can help us to save more money which we can invest more in your home and community.

Payment Methods