When you report a repair to Morgan Sindall, they will:

  • Try to diagnose the repair if it is straightforward
  • Offer an appointment, as appropriate, for internal and external repairs. Morgan Sindall may inspect external repair requests without you being present
  • If your request is complex or you require advice we will arrange an appointment with you
  • Provide you with a target date for when the work will be finished
  • Advise you if you are responsible for the repair or the cost of the repair
  • Notify you in writing when a repair or inspection appointment has been requested along with the target completion date
  • Make an appointment to undertake Annual Gas Safety Checks
  • Answer your call within 20 seconds.

When Morgan Sindall visit you to carry out repairs to your home, they will:

  • Provide proof of identity before entering your home
  • Ensure that when an appointment is made; it is kept
  • Take care of your property and belongings and protect them from danger or harm
  • Leave the property clean and tidy
  • Make sure materials and tools do not present a hazard or cause danger
  • Warn you of any likely noise or disturbance they will make and keep it to a minimum
  • Carry out a report of any additional repairs needed when they visit
  • Ensure the work is carried out to a high standard
  • Help you to move furniture if you are unable to do so
  • Keep you informed about how the work is progressing.

In addition, they will:

  • Only use sub-contractors who are approved by them
  • Provide an emergency service 24 hours a day, 365 days a year
  • Always use materials of a good quality and manufactured to the relevant British standard
  • Post-inspection at least 10% of work carried out to ensure quality is maintained
  • Carry out regular surveys to monitor the quality of their service
  • Offer fair treatment to all service users in line with their Equality and Diversity Policy, covering issues such as age, sex, race, disability and sexual orientation

Putting things right

Morgan Sindall always tries to provide the best service that they can. However, if you feel that they have not met your standards then please let us know by contacting Morgan Sindall on 0345 241 6041 or by writing to LiLAC, Morgan Sindall Property Services Limited, Unit 1, Hunslet Trading Estate, Severnway, Leeds, LS10 1BL.