To continuously improve our customer service, we invite customers to give us constructive feedback by mystery shopping telephone calls made by customers to Progress Connect.

This opportunity is open to all of our customers; all you need to do is complete the below form as instructed and submit. It’s that simple!

This information is collated every three months and is fed back to our Scrutiny Pool and our Board. You can read our Mystery Shopping reports by clicking here.

If you would like to attend the next Scrutiny Pool meeting, then see our events page for more details, or contact the Progress Opportunities Team on 03333 204555 or email

Mystery shopping