Problems paying your rent
We collect rent from our tenants to pay for the homes and the services we provide, so it is important that you pay it on time to avoid going into arrears. If you are struggling to pay your rent, please contact us without delay.
There is a lot of support and advice we can offer you to help you clear your rent arrears and remain in your home.
How can we help?
When you make contact with us we will discuss your household budget and the debts that you may have. Our Financial Inclusion Team will agree a realistic repayment plan so that you can clear your rent arrears.
The Financial Inclusion Team can also help you with:
- Claiming benefits
- Energy efficiency and reducing your bills
- Budgeting advice
We can also give you details of other organisations that may be able to help and support you.
Clearing your arrears
If you are in rent arrears, we will contact you to agree a way of clearing the debt. The speed at which arrears are cleared depends on your ability to pay.
We can help you to clear your arrears and remain in your home.
For more information about your rent, what to do if you are behind with your rent payments and some tips on how to keep up with your payments, please click here.
What could happen if you do not pay your rent?
If you fail to pay your rent and you do not make an agreement with us to clear your arrears then there may be no alternative but to begin proceedings to remove you from the property.
We’re here to help.
Before you reach for the phone, have you tried our help centre? This is the simplest, quickest way to find the answer to your query. Of course, we realise sometimes you might need to talk to someone so if you can't find what you need online, why don't you try live chat, or you can call us on 03333 204555 - lines are open between 8am and 6pm, Monday to Friday and outside of these times for emergencies.