Make an online payment

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It is easy and convenient to pay your rent and service charges safely and securely online.


You don't need to sign up for a tenant account or log in to make a payment; all you need is a reference number.

For rent payments, your reference number is your tenancy number which is on your rent statement. For all other payments, please use the number referred to on the invoice or in our correspondence.

  • Rent and/or Service Charge payments – nine digit tenancy code beginning with a four or five
  • Sundry payments – 8 digit customer code, for example 12/000000

If you do not have a reference number please contact Progress Connect on 03333 204555 (telephone lines are open between 8am and 6pm).

Please note that a fee may be applied if a credit card is used.


Set up a Direct Debit

Debit Credit Card GreenPaying by Direct Debit is simple and convenient. You can now set one up online here. Once set up your payments are taken automatically from your account on your preferred day on the month.


Other ways to pay

Telephone BlueWant to pay using a different method? Click here to find out the others ways you can pay.  


Frequently asked questions about rent

Talk PinkHave any questions about your rent? Click here for our frequently asked questions.


Problems paying your rent

Money iconIf you are struggling to pay your rent, please contact us without delay. There is a lot of support and advice we can offer you to help you clear your rent arrears and remain in your home. Discover how we can help.




Have you registered for My Account?

Did you know that you can register to view your rent transactions and rent balance online? You can also track repairs and view your tenancy details.