Covid-19: In line with government guidelines, we are focusing on emergencies only and will not be carrying out any non-essential repairs, including home improvements. This is in line with Public Health England advice and to make sure we are looking after the safety of our customers and colleagues.
We have to plan ahead and undertake work to keep your home in good repair. We call this planned maintenance.
Periodically our staff will visit to look at the condition of your home and will see what maintenance work needs to be done. Where the need for some improvements is identified, this will then be included in the planned maintenance schedule.
There are two types of planned maintenance:
Work that needs to be done every year
- Servicing any gas central heating boiler or fire in your home (this is a legal requirement)
- Servicing gas appliances that we have provided.
Maintenance work which needs to be carried out less frequently
- Replacing kitchen units
- Electrical re-wiring
- Replacing or improving bathrooms
- Replacing heating systems.
We will always write to let you know when we are carrying out planned maintenance work. We will give you a month’s notice before the work starts and we will try to accommodate any special requirements or arrangements you have while the job is being done.
If you have any questions then please or contact us.