Repairs - who is responsible?
We have a legal responsibility to keep your home in good repair but some things are your responsibility to fix.
Who is responsible?
The information below should give you a quick guide to what we repair.
Responsibility |
|||
Type of repair |
Ours |
Yours |
Exceptions |
Electrical repairs |
✓ |
|
Except replacing plugs, fuses, doorbells and the meter from your supplier |
Gas |
✓ |
|
Except the meter from your supplier |
Heating systems (including storage systems and fitted electrical fires) |
✓ |
|
|
Door locks (external) |
✓ |
|
|
Door locks (internal) |
|
✓ |
|
Infestations |
|
✓ |
Except insects and vermin in a communal area |
Garden maintenance (including dustbins and refuse areas) |
|
✓ |
|
Replacement of broken glass in windows and doors (including instances of vandalism) |
|
✓ |
Unless the breakage is reported to the police and has a valid crime reference number |
Repairs you will have to pay for
You will be charged for the repair if the following circumstances apply (although this list is not exhaustive):
- If it has to be carried out because of your misuse or neglect; this includes damage caused by people living with you or visitors to your home
- If you tell us the repair is an emergency repair and it is not (please click here to find out how we prioritise our repairs)
- If you do not provide access to the out-of-hours operative or inspector
- If you accept responsibility and require the works to be done.
We will not accept responsibility for paying the bill if you instruct a contractor to carry out work.