Progress Emergency Home Responders Go Live in Lancaster and East Lancs!

Progress Lifeline has expanded its services into Lancaster, Morecambe and East Lancashire and just launched its Emergency Home (EH) Responder teams in theses areas this week.

Progress Lifeline, who have been delivering services to help people live independently in the Preston, South Ribble, Chorley, Fylde and Wyre area for over 20 years, provide a 24-hour monitored pendant alarm which helps thousands of people in Lancashire live independently in their own homes.  When the alarm is pressed it goes through to their Monitoring Centre in Leyland, where trained operators talk to the customers to establish the reason for the call and take action to help the customer.

The newly recruited responders are trained to respond to calls from customers who do not have family in the area that can go to their help.

Steven Mckiernan, Service Development Manager for Progress Lifeline explains: “Often customers do not have local family or contacts who can be called upon, and this is when the EH responder teams can be relied on.

The centre operators get many calls where they are unable to get a response from the customer.  In these circumstances, if they have no local contact, an emergency home responder can be sent to the customer’s address, gain entry through a keysafe and provide the required assistance.”

Following a local recruitment campaign, the new responders have all received training to provide injury assessment and moving, handling techniques. 

Michael Wilkinson, East Lancs EH Responder, had his first callout on Monday.  He said: “I was really glad to be able to put all my training into action. Everything went well and the gentleman who I attended was very glad of the service I provided. It’s great to be of help.”

Simon Evans, Progress Lifeline’s Emergency Mobile Responder Team Leader said: “Thankfully many of the calls turn out to be false activations, but where the customer needs help the responder is trained to take the necessary action.  This sometimes means calling the emergency services and providing comfort and support until they arrive, saving resources, time and providing much valued peace of mind to our customers and their families.”

To find out more about Progress Lifeline, please call us on 03333 204999 or visit