
Rent frequency survey results
We recently undertook a survey to determine how often you would like to receive rent statements by post.
We currently send you four statements a year but you told us that you would rather receive just one. As such we will be sending out rent statements annually following your next statement which is due in April.
You can continue to view your rent statement at any time by:
- logging in to your online tenant account by clicking here
- contacting us.
Following feedback, we are also investigating the possibility of customers moving to paperless if they wish to do so. We will communicate this with you in due course.
Thank you to everyone who took the time to complete the survey. The results can be seen below:
Did you read your rent statement?
Response percent | Response count | |
I always read it | 85.3% | 295 |
I sometimes read it | 12.7% | 44 |
I do not read it | 2% | 7 |
What information do you look at in your rent statement?
Response percent | Response count | |
I check every payment | 55.6% | 189 |
I check the overall balance | 73.8% | 251 |
I check how much Housing Benefit I am getting | 21.8% | 74 |
I do not read it at all | 3.2% | 11 |
Other | 3.5% | 12 |
How is your rent paid?
Response percent | Response | |
Direct Debit | 42.2% | 146 |
Payment card | 20.5% | 71 |
Telephone | 9.2% | 32 |
Housing Benefit | 34.1% | 118 |
Internet | 14.2% | 49 |
Other | 3.8% | 13 |
Did you know you could view your rent account online?
Yes | 55% |
No | 45% |
Would you be interested in signing up to our online service so that you can access your rent statement online at any time?
Yes | 79.3% |
No | 20.7% |
Did you know that your rent can now be paid on any day by Direct Debit?
Yes | 70.9% |
No - I would like more information on this | 7.8% |
No | 21.2% |
Would you be happy to receive your rent statement once a year?
Yes | 67.2% |
No | 25.5% |
Do not know | 7.2% |