Although our offices are closed for non-emergencies over the festive break, you’re still able to access our information and services on our website and check your rent balancereport routine repairs and make a payment.

Non-emergency repairs can still be reported online and will be picked up on 2 January when the offices reopen as normal - report a non-emergency repair online by clicking here.

We also have an automated telephone payment service to help you keep your rent account up to date and make payments 24/7.

Over the Christmas and New Year period, we will be carrying out emergency repairs only – all you need to do is call us on 03333 204555.

 

  • Friday 22 December, 8am - 6pm, Open as usual
  • Saturday 23 December, Closed, Telephone lines open for emergencies only
  • Sunday 24 December (Christmas Eve), Closed, Telephone lines open for emergencies only
  • Monday 25 December (Christmas Day), Closed, Telephone lines open for emergencies only
  • Tuesday 26 December (Boxing Day), Closed, Telephone lines open for emergencies only
  • Wednesday 27 December, Closed, Telephone lines open for emergencies only
  • Thursday 28 December, Closed, Telephone lines open for emergencies only
  • Friday 29 December, Closed, Telephone lines open for emergencies only
  • Saturday 30 December, Closed, Telephone lines open for emergencies only
  • Sunday 30 December (New Year's eve), Closed, Telephone lines open for emergencies only
  • Monday 1 January 2017 (New Year's Day), Closed, Telephone lines open for emergencies only
  • Tuesday 2 January 2017, 8am - 6pm, Open as usual

WHAT'S AN EMERGENCY REPAIR?

Emergency repairs are to remove a life-threatening danger or rectify serious damage to the property.

Examples of emergency repairs are:

  • Burst pipes, severe roof leaks or flooding
  • Unsafe electrical fittings or wiring
  • Blocked main drains or blocked soil pipe to the only toilet (not a blocked sink)
  • Complete loss of electrical power or lighting
  • Complete loss of heating, if there is no alternative source
  • Unsecured external doors or windows (unless damaged by you, your family or visitors to your home)
  • Lift failure
  • Failure of warden alarm call system
  • Toilet not flushing (where there is no other working toilet in the property)
  • Offensive or racist graffiti.

You can check the priority status of a repair you've logged by signing up or logging into your tenant account. 

Please ensure that any repair reported over the festive period is a genuine emergency otherwise we may need to charge you for your repair. All emergency repairs must be reported by phoning 03333 204555. Please do not use any other method.

From all of us at Progress, we wish you a very Merry Christmas and a Happy New Year.