The STAR survey, which stands for 'Survey of Tenants and Residents`, lets you tell us what you think about the service we provide to you and helps us understand how we can do things better and provide value for money.

This year, we have asked The Leadership Factor, sometimes called TLF, to help us with the survey.

TLF and the staff working for them follow a ‘code of conduct’ which makes sure the information you send us is treated with respect and they will always check if you do not want to include your name.

During February and March, TLF will be sending survey forms out to some of you.

Please complete the survey and return it in the prepaid envelope to TLF.

If you want any help to complete the survey, please telephone 03333 202671 or contact your supported living housing officer.

TLF will send us a report in April of all the feedback they have received and we will use this to help us improve our services over the next 12 months.

We will compare the results with other landlords and ask them to help us with our action plan.

We will also let you know what the survey has told us.

Watch out for an article in a future edition of Progress People, which will tell you what people thought about our services and what we are doing to improve.

The deadline to return your postal survey to us is Friday 7 April 2017.

If you have any questions or suggestions then please contact us. For our contact details please click here.